Eyewear Sales & Customer Care Advisor

MyEyeDr; Chester Springs (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonuses & commissions

Medical and dental coverage

Vision coverage

401(k) with company match

Paid time off

Job summary

MyEyeDr. is seeking an Eyewear Consultant to provide personalized eyecare while supporting our doctors and teams. No optical experience is required as training and tools will be provided to learn about our products and services for an exceptional patient experience.

You will guide patients through eyewear and lens selections, explain insurance benefits, and help meet office sales goals. A patient-centric, team-oriented attitude is essential in a fast-paced clinic environment.

Qualifications

• Experience in a customer facing or sales position (Retail, Hospitality or Optical field preferred, but not required).
• Willing to learn about industry, product, and services.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who is willing to collaborate to provide the best patient experience.

Responsibilities

• Provide patients with exceptional customer service by understanding and advising the patient’s needs
• Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit
• Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust
• Provide patients with comprehensive explanation of insurance benefits
• Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear
• Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames
• Collaborate with doctor(s) and team members to provide seamless patient experience
• Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients
• Participate in other office duties as assigned

Skills

Customer service

Sales experience

Team player

Problem solving

Job description

MyEyeDr. is seeking an Eyewear Consultant to provide personalized eyecare while supporting our doctors and teams. No optical experience is required as training and tools will be provided to learn about our products and services for an exceptional patient experience.

You will guide patients through eyewear and lens selections, explain insurance benefits, and help meet office sales goals. A patient-centric, team-oriented attitude is essential in a fast-paced clinic environment.