Eyewear Sales & Customer Care Consultant

MyEyeDr; Newtown (PA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Bonuses & commissions

Benefits package

Vision coverage

401(k) with match

PTO & holidays

Job summary

MyEyeDr. is seeking a energetic Eyewear Consultant to deliver exceptional customer service while helping patients select frames and lenses. You will explain insurance benefits and coordinate with eyes care professionals to ensure a smooth, friendly patient experience.

No optical experience? Training is provided; weekend/evening shifts may be required, and you will join a team focused on helping patients see and look their best."

Qualifications

• Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required)
• A proactive approach to problem solving with an entrepreneurial spirit
• Willing to learn about industry, product, and services
• Ability to sell with a desire to meet office goals with a “can do” attitude
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment
• Team player who is willing to collaborate to provide the best patient experience

Responsibilities

• Provide patients with exceptional customer service by understanding and advising the patient’s needs
• Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit
• Consistently deliver sales plan and office goals through cultivating a patient experience built on relationship and trust
• Provide patients with comprehensive explanation of insurance benefits
• Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear
• Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames
• Collaborate with doctor(s) and team members to provide seamless patient experience
• Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients
• Participate in other office duties as assigned

Skills

Customer service

Sales ability

Problem solving

Team player

Willing to learn

Job description

MyEyeDr. is seeking a energetic Eyewear Consultant to deliver exceptional customer service while helping patients select frames and lenses. You will explain insurance benefits and coordinate with eyes care professionals to ensure a smooth, friendly patient experience.

No optical experience? Training is provided; weekend/evening shifts may be required, and you will join a team focused on helping patients see and look their best."