Eyecare Scheduling Specialist (Remote/Hybrid)

iCare Health Solutions; Miami (FL); On-site; USD 22,000 - 25,000; Full time

Job summary

iCare Health Solutions in Miami, FL is seeking a full-time Patient Scheduler to coordinate and schedule patients for ophthalmology/optometry services and surgery centers in a timely, professional manner. You will handle inbound calls, assign appointments based on need, verify demographics and insurance, educate patients on referrals, and maintain confidentiality of health information.

Strong communication, multitasking, and bilingual English/Spanish are preferred; experience in healthcare and

Qualifications

• 2 years of experience in healthcare or related field.
• Strong customer orientation and servicing skills.
• Consistently displays professionalism and positive rapport with fellow employees.
• Demonstrated initiative in accomplishing goals.
• Excellent interpersonal skills to interact with patients over the phone in an energetic and empathetic manner.
• Ability to work in a fast-paced environment, with the ability to handle multiple tasks simultaneously.
• Detail-oriented and well-organized.
• Bilingual English and Spanish strongly preferred.
• For roles that are remote or hybrid, must demonstrate engagement in virtual environments.

Responsibilities

• Receive inbound patient calls in a high-volume call center environment.
• Schedule patient with the appropriate provider based on need/issue.
• When necessary, utilize various systems to determine appointment availability and schedule the appropriate appointment.
• Collect all relevant patient demographic information including insurance coverage, patient medical history, etc.
• Educate patients on referral process and arrange for any diagnostic testing.
• Leverage knowledge of treatment protocols and providers involved in eye care.
• Maintain patient confidentiality and privacy of health information.
• Other duties and responsibilities as assigned by management.

Skills

Healthcare experience

Customer service

Professionalism

Interpersonal skills

multitasking

Detail-oriented

Verbal written communication

Bilingual English/Spanish

Tools

NextGen

Job description

iCare Health Solutions in Miami, FL is seeking a full-time Patient Scheduler to coordinate and schedule patients for ophthalmology/optometry services and surgery centers in a timely, professional manner. You will handle inbound calls, assign appointments based on need, verify demographics and insurance, educate patients on referrals, and maintain confidentiality of health information.

Strong communication, multitasking, and bilingual English/Spanish are preferred; experience in healthcare and