EyeCare Experience Specialist

LensCrafters; Salem (NH); Sur place; USD 30 000 - 40 000; Plein temps

Avantages offerts par ce poste

Health benefits

Employee discounts

Paid time off

Résumé du poste

LensCrafters in Salem, NH is seeking an EyeCare Advisor to deliver the LensCrafters Experience. You will greet customers, explain tests and products, and ensure accurate patient records while supporting the doctor and retail teams.

The role emphasizes strong customer service, fashion awareness, and proficient use of the POS system. A high school diploma and solid math skills are required. This full-time position offers a competitive total rewards package.

Qualifications

• High School diploma or equivalent.
• Strong customer service skills.
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Organization skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Responsabilités

• Greets customers promptly (within 30 seconds).
• Answers the telephone quickly and courteously.
• Explains paperwork, tests, products and services.
• Reviews prescriptions and patient information carefully; engages support when needed.
• Maintains patient records in HIPAA-compliant manner.
• Operates POS system accurately and handles payments.
• Manages store promotions and displays per brand guidelines.
• Provides care and coaching for contact lenses and eyewear options.
• Supports optometrist and retail teams to deliver LensCrafters Experience.

Connaissances

Customer service

Communication

Listening

Problem solving

Organization

Sales

Math

Fashion awareness

Outils

POS system

Cash register

Computers

Description du poste

LensCrafters in Salem, NH is seeking an EyeCare Advisor to deliver the LensCrafters Experience. You will greet customers, explain tests and products, and ensure accurate patient records while supporting the doctor and retail teams.

The role emphasizes strong customer service, fashion awareness, and proficient use of the POS system. A high school diploma and solid math skills are required. This full-time position offers a competitive total rewards package.