EyeCare Experience Specialist

LensCrafters; Cambridge (MA); Presencial; USD 29.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus/Commission plan

Employee discounts

Health care benefits

Paid time off

Descripción de la vacante

LensCrafters in Cambridge, MA is seeking an EyeCare Advisor to deliver the LensCrafters Experience and ensure high-quality optometric care in-store. You will greet customers, explain tests, and coordinate with the Optometrist and Retail team to meet patient needs.

Responsibilities include guiding frame and lens choices, handling prescriptions, managing patient records per HIPAA, and processing transactions with accuracy. A strong customer-service mindset is essential.

Formación

• High School graduate or equivalent
• Strong customer service skills (internal and external)
• Knowledge of current fashion trends
• Strong communicator and listener
• Problem solving ability
• Familiarity with cash register, computers and calculators
• Organization skills
• Sales skills
• Strong basic math skills
• Knowledge of office and store merchandise

Responsabilidades

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services
• Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments and properly submits invoices for payment.
• Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
• Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.
• Explains to customers “One Hour” processing and expected delivery times.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.
• Maintains safe working environment for all associates/patients.
• Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.

Conocimientos

Customer service

Communication

Sales skills

Math skills

Organization

Cash register experience

Merchandise knowledge

Fashion trends awareness

Problem solving

Educación

High School graduate or equivalent

Descripción del empleo

LensCrafters in Cambridge, MA is seeking an EyeCare Advisor to deliver the LensCrafters Experience and ensure high-quality optometric care in-store. You will greet customers, explain tests, and coordinate with the Optometrist and Retail team to meet patient needs.

Responsibilities include guiding frame and lens choices, handling prescriptions, managing patient records per HIPAA, and processing transactions with accuracy. A strong customer-service mindset is essential.