EyeCare Advisor: Vision Retail & Patient Experience

LensCrafters; San Antonio (TX); Presencial; USD 26 000 - 37 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement plan

Paid time off

Resumo da oferta

LensCrafters is hiring an EyeCare Advisor to create exceptional value for customers by delivering the LensCrafters Experience. You will ensure the highest quality optometric care and support the doctor-retail collaboration to meet store KPIs.

Responsibilities include greeting customers, handling prescriptions, operating the POS, and maintaining HIPAA-compliant records while promoting timely eyewear processing and order fulfilment.

Qualificações

• High School diploma or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Organization skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Responsabilidades

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services
• Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.

Conhecimentos

Customer service

Communication

Sales skills

Cash handling

Organization

Formação académica

High School diploma or equivalent

Ferramentas

POS system

Descrição da oferta de emprego

LensCrafters is hiring an EyeCare Advisor to create exceptional value for customers by delivering the LensCrafters Experience. You will ensure the highest quality optometric care and support the doctor-retail collaboration to meet store KPIs.

Responsibilities include greeting customers, handling prescriptions, operating the POS, and maintaining HIPAA-compliant records while promoting timely eyewear processing and order fulfilment.