Eyecare Advisor: Vision & Frames Expert

Luxottica; Town of Amherst (NY); On-site; USD 23,419 - 33,062; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Employee discounts

Job summary

LensCrafters in Buffalo, NY seeks an EyeCare Advisor to deliver the LensCrafters Experience, ensuring top-quality optometric care and exceptional patient service.

You will greet customers, explain tests and paperwork, assist with frame and lens choices, and coordinate with the Optometrist while maintaining HIPAA-compliant records. This role involves POS operations and scheduling within a dynamic retail/eyes care setting.

Qualifications

• High School graduate or equivalent.
• Strong customer service and communication skills.
• Familiarity with cash register, computers and calculators.
• Sales orientation and basic math skills.

Responsibilities

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services
• Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments and properly submits invoices for payment.
• Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
• Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.
• Explains to customers “One Hour” processing and expected delivery times.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.
• Maintains safe working environment for all associates/patients.
• Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.

Skills

Customer service

Communication

Problem solving

Cash handling

Sales skills

Math skills

Fashion trends

Store merchandise

Computers

Education

High School diploma or equivalent

Tools

POS system

Job description

LensCrafters in Buffalo, NY seeks an EyeCare Advisor to deliver the LensCrafters Experience, ensuring top-quality optometric care and exceptional patient service.

You will greet customers, explain tests and paperwork, assist with frame and lens choices, and coordinate with the Optometrist while maintaining HIPAA-compliant records. This role involves POS operations and scheduling within a dynamic retail/eyes care setting.