EyeCare Advisor: Premium Optical Patient Experience

Luxottica; Santa Clara (CA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Job summary

Luxottica’s LensCrafters in the United States seeks an EyeCare Advisor to deliver the LensCrafters Experience. You will help customers select frames and lenses, answer questions, and ensure top-tier patient service aligned with brand standards.

You will greet customers promptly, manage paperwork, process prescriptions, and collaborate with Optometrists and Retail Management to meet performance goals while maintaining HIPAA-compliant records and smooth store operations.

Qualifications

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Responsibilities

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services.
• Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments and properly submits invoices for payment.
• Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
• Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.
• Explains to customers “One Hour” processing and expected delivery times.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.
• Maintains safe working environment for all associates/patients.
• Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.

Skills

Customer service

Fashion trends

Communication

Problem solving

Cash handling

Sales skills

Math skills

Merchandise knowledge

Education

High School diploma or equivalent

Tools

POS system

Job description

Luxottica’s LensCrafters in the United States seeks an EyeCare Advisor to deliver the LensCrafters Experience. You will help customers select frames and lenses, answer questions, and ensure top-tier patient service aligned with brand standards.

You will greet customers promptly, manage paperwork, process prescriptions, and collaborate with Optometrists and Retail Management to meet performance goals while maintaining HIPAA-compliant records and smooth store operations.