Vision Care Concierge – Part-Time

LensCrafters; Menlo Park (CA); On-site; USD 29,000 - 40,000; Part time

Job summary

LensCrafters is seeking an EyeCare Advisor in California to deliver the LensCrafters Experience, ensuring high-quality Optometric care and flawless patient experiences. You will link doctor and retail functions, greet customers, explain services, and support frame/lens selections.

The role emphasizes strong customer service, attention to detail, and collaboration with team members in a fast-paced retail/optical setting. Attractive total rewards are offered for the position.

Qualifications

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Organization skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Responsibilities

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services.
• Attentive to details; reviews prescriptions and/or patient information carefully; collaborates with Optician or Management when needed.
• Shows patience and courtesy to indecisive or difficult customers and assists with resolution.
• Operates the POS system accurately for various payment types and transactions.
• Places contact lens orders, processes shipments and submits invoices for payment.
• Assists in frame and lens selection to match vision, lifestyle and budget.

Skills

Customer service

Communication

Cash handling

Sales skills

Organization

Math skills

Fashion knowledge

Education

High School diploma

Tools

POS system

Job description

LensCrafters is seeking an EyeCare Advisor in California to deliver the LensCrafters Experience, ensuring high-quality Optometric care and flawless patient experiences. You will link doctor and retail functions, greet customers, explain services, and support frame/lens selections.

The role emphasizes strong customer service, attention to detail, and collaboration with team members in a fast-paced retail/optical setting. Attractive total rewards are offered for the position.