EyeCare Advisor: Elevate Patient Experience & Frames

LensCrafters; Boca Raton (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

LensCrafters Boca Raton is seeking an EyeCare Advisor to create exceptional value for customers by delivering the LensCrafters Experience, linking doctor and retail functions. You will greet customers, explain tests and services, and assist with frame selection and lens options.

Responsibilities include maintaining HIPAA-compliant patient records, processing orders, and operating the POS system for payments. Prior retail/optical experience preferred.

Qualifications

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Organization skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.
• Previous experience in customer service, retail and/or optical.
• Strong interpersonal skills.
• Yessica

Responsibilities

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services.
• Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments and properly submits invoices for payment.
• Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
• Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.
• Explains to customers "One Hour" processing and expected delivery times.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.
• Maintains safe working environment for all associates/patients.
• Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.
• Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames.
• Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary

Skills

Strong customer service

Strong communicator

Problem solving ability

Organization skills

Sales skills

Strong basic math skills

Knowledge of office and store merch

Education

High School diploma or equivalent

Tools

POS system

Cash register

Job description

LensCrafters Boca Raton is seeking an EyeCare Advisor to create exceptional value for customers by delivering the LensCrafters Experience, linking doctor and retail functions. You will greet customers, explain tests and services, and assist with frame selection and lens options.

Responsibilities include maintaining HIPAA-compliant patient records, processing orders, and operating the POS system for payments. Prior retail/optical experience preferred.