Vision Care Experience Advisor

EssilorLuxottica; Boca Raton (FL); On-site; USD 26,000 - 34,000; Full time

Job summary

EssilorLuxottica’s LensCrafters in Boca Raton is seeking an EyeCare Advisor to enhance the customer experience by guiding eyewear choices, explaining tests and services, and ensuring accurate prescriptions are followed.

You will greet customers, assist with frame and lens selection, process transactions, and support the Doctor and Retail teams while maintaining HIPAA-compliant records and a polished store appearance.

Qualifications

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.

Responsibilities

• Greet customers promptly and provide exceptional service.
• Explain tests, products and services to customers and assist with frame/lens selection.
• Process transactions accurately and maintain HIPAA-compliant patient records.
• Support the Optometrist and Retail management, ensuring smooth clinic-store integration.
• Maintain store appearance and stay aligned with promotions and signage.

Skills

Customer service

Communication

Active listening

Problem solving

Organization

Sales

Math skills

Product knowledge

Education

High School diploma or equivalent

Tools

POS system

Cash register

Computers

Job description

EssilorLuxottica’s LensCrafters in Boca Raton is seeking an EyeCare Advisor to enhance the customer experience by guiding eyewear choices, explaining tests and services, and ensuring accurate prescriptions are followed.

You will greet customers, assist with frame and lens selection, process transactions, and support the Doctor and Retail teams while maintaining HIPAA-compliant records and a polished store appearance.