EyeCare Advisor: Elevate Patient Experience & Eyewear

EssilorLuxottica; Thousand Oaks, Northern (CA, KY); Hybrid; USD 28,000 - 39,000; Full time

Job summary

LensCrafters, part of EssilorLuxottica, is seeking an EyeCare Advisor to deliver the LensCrafters Experience. You will ensure the highest quality Optometric care and help meet store performance goals by applying the Brand Story in every patient interaction.

Responsibilities include greeting customers quickly, explaining paperwork and services, reviewing prescriptions, supporting the Optometrist, and processing orders and payments with accuracy.

Qualifications

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Strong basic math skills.
• Familiarity with cash register, computers and calculators.
• Sales skills.
• Knowledge of office and store merchandise.

Responsibilities

• Greets customers within 30 seconds.
• Prompts answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services.
• Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments and properly submits invoices for payment.
• Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
• Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions.
• Explains to customers "One Hour" processing and expected delivery times.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.
• Maintains safe working environment for all associates/patients.
• Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.

Skills

Customer service

Communication

Sales skills

Numerical skills

Cash handling

POS system

Attention to detail

Interpersonal skills

Education

High School diploma or equivalent

Tools

POS system

Job description

LensCrafters, part of EssilorLuxottica, is seeking an EyeCare Advisor to deliver the LensCrafters Experience. You will ensure the highest quality Optometric care and help meet store performance goals by applying the Brand Story in every patient interaction.

Responsibilities include greeting customers quickly, explaining paperwork and services, reviewing prescriptions, supporting the Optometrist, and processing orders and payments with accuracy.