Eye Surgery Care Coordinator

Kleiman Evangelista Eye Centers; Dallas (TX); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision discounts

401(k) with company match

Life Insurance

Disability insurance

Employee Assistance Program

Generous time off

Company paid holidays

Job summary

EVP Eyecare is a private eyecare network seeking a Surgical Counselor in Dallas to educate patients on cataract and LASIK options and guide them through the surgical day process. You will coordinate scheduling, gather documentation for pre-certification, and communicate with insurance carriers.

The role requires experience in medical offices and a sales background, with bilingual Spanish preferred. Excellent communication and organizational skills are essential for success.

Qualifications

• High school diploma or GED.
• Two years of work experience in a medical office setting.
• Prior Surgical Counseling experience preferred.
• Previous sales background is required.
• Knowledge of insurance carrier policies and procedures.
• Use of kindness, empathy and patience when dealing with our patient population.
• Attention to detail.
• Comfortable with sales aspect of specialty lenses.
• Ability to multi-task.
• Ability to work as a team member.
• Requires skills in operating computers, EHR, word processing software, fax machines and copier machines.
• Cooperates and effectively communicates with all staff members and physicians about patient matters.
• Bilingual in Spanish preferred.
• Knowledge of basic eye care and hygienic methods and practices involving the treatment of the eye.
• Strong organizational and interpersonal skills including the ability to manage interactions with difficult people.
• Knowledge of medical terminology.
• Strong knowledge of pharmacy abbreviations.

Responsibilities

• Counsel and educate the patient about their upcoming surgery and lens options.
• Set surgery dates, including all post-surgical/treatment appointments.
• Send necessary paperwork to authorization specialist for eligibility, benefits and authorization.
• Confirm pre-certification from insurance carriers received prior to procedure.
• Discuss implant options and self-pay fees including financing options.
• Collect fees for specialty lenses.
• Collect co-insurance or co-pays when applicable.
• Issue refunds for cancelled surgeries.
• Create H&P’s.
• Send for Medical or Retinal clearance as necessary.
• Obtain eyelid surgery authorizations.
• Answer patient calls.
• Send surgery operative notes, transfer of care letter, post-op form and post-op drop instructions to referring Optometrists (may be owned by Co-Man instead of Surgical Counselor).
• QA surgery charts

Skills

Sales experience

Insurance knowledge

Empathy and patience

Attention to detail

Multi-tasking

Team player

Spanish preferred

Medical terminology

Pharmacy abbreviations

EHR proficiency

Microsoft Word

Education

HS diploma or GED

Tools

EHR

Microsoft Word

Fax machines

Copier machines

Job description

EVP Eyecare is a private eyecare network seeking a Surgical Counselor in Dallas to educate patients on cataract and LASIK options and guide them through the surgical day process. You will coordinate scheduling, gather documentation for pre-certification, and communicate with insurance carriers.

The role requires experience in medical offices and a sales background, with bilingual Spanish preferred. Excellent communication and organizational skills are essential for success.