Surgical Counselor

ICON Eyecare; Arlington (TX); Presencial; USD 30.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision Discounts

401(k) with company match

Life Insurance

Short/Long Term Disability

Employee Assistance Program

Generous time off & company holidays

Descripción de la vacante

EVP EyeCare in Arlington, TX seeks a Surgical Counselor to educate patients on cataract and LASIK options and guide them through pre-certification and scheduling. The role involves coordinating paperwork, discussing financing, and collecting fees for specialty lenses.

Ideal candidates have a medical office background and sales experience, with strong organizational and communication skills. Bilingual Spanish preferred; on-site position with benefits included.

Formación

• High school diploma or GED required.
• At least two years in a medical office setting.
• Prior Surgical Counseling experience preferred.
• Sales background is required.
• Knowledge of insurance carrier policies and procedures.
• Bilingual in Spanish preferred.
• Strong organizational and interpersonal skills.
• Ability to multi-task and work as a team.
• Experience with EHR and Microsoft Word.

Responsabilidades

• Counsel and educate patient about upcoming surgery and lens options.
• Set surgery dates and post-surgical appointments.
• Send necessary paperwork for eligibility, benefits and authorization.
• Confirm pre-certification from insurance carriers.
• Discuss implant options and self-pay financing.
• Collect fees for specialty lenses and co-pays.
• Issue refunds for cancelled surgeries.
• Coordinate with referring Optometrists; transfer notes as needed.

Conocimientos

Medical office experience

Surgical counseling

Sales background

Insurance knowledge

Bilingual Spanish (preferred)

Organizational skills

Team player

Computer/EHR proficiency

Microsoft Word

Educación

High school diploma or GED

Herramientas

EHR

Microsoft Word

Descripción del empleo

Surgical Counselor# Surgical CounselorArlington KE Eye Centers - ARLINGTON, TX 76018## OverviewSalary Range$22.05 - $33.32 Hourly## Description**POSITION SUMMARY**EVP Eyecare is a privately held, portfolio company of The Cortec Group. Based in Denver, Colorado, EVP owns and operates a super-regional network of eyecare practices and surgical centers that conduct business under premier brands in Colorado, Texas and Arizona. We believe that delivering on an outstanding patient experience starts with building an outstanding employee experience.***Our mission is to improve people’s lives through better vision and outstanding patient experiences.***Our Surgical Counselors are responsible for introducing and educating our patients on the cataract and LASIK surgery experience and are responsible for taking our patients through the process of preparing for the surgical day by coordinating scheduling, gathering needed documentation for pre-certification, providing patient education and knowledge of insurance carrier.**ESSENTIAL DUTIES AND RESPONSIBILITIES**The essential functions include, but are not limited to the following:* Counsel and educate the patient about their upcoming surgery and lens options* Set surgery dates, including all post-surgical/treatment appointments* Send necessary paperwork to authorization specialist for eligibility, benefits and authorization* Confirm pre-certification from insurance carriers received prior to procedure* Discuss implant options and self-pay fees including financing options* Collect fees for specialty lenses* Collect co-insurance or co-pays when applicable* Issue refunds for cancelled surgeries* Create H&P’s* Send for Medical or Retinal clearance as necessary* Obtain eyelid surgery authorizations* Answer patient calls* Send surgery operative notes, transfer of care letter, post-op form and post-op drop instructions to referring Optometrists (may be owned by Co-Man instead of Surgical Counselor)* QA surgery charts## Qualifications**MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)*** High school diploma or general education degree (GED).* At least two years of work experience in a medical office setting.* Prior Surgical Counseling experience preferred.* Previous sales background is required.* Knowledge of insurance carrier policies and procedures* Use of kindness, empathy and patience when dealing with our patient population* Attention to detail* Comfortable with sales aspect of specialty lenses* Ability to multi-task* Ability to work as a team member* Requires skills in operating computers, EHR, word processing software, fax machines and copier machines.* Cooperates and effectively communicates with all staff members and physicians about patient matters.* Word processing software, Microsoft Word.* Bilingual in Spanish preferred* Knowledge of basic eye care and hygienic methods and practices involving the treatment of the eye.* Strong organizational and interpersonal skills including the ability to manage interactions with difficult people.* Knowledge of medical terminology.* Strong knowledge of pharmacy abbreviations**BENEFITS**Benefits include Medical, Dental, Vision Discounts, 401(k) with company match, Life Insurance, Short Term & Long-Term Disability options, Employee Assistance Program, generous time off plans and company paid holidays.**PHYSICAL DEMANDS AND WORK ENVIRONMENT**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.**NOTE**This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.EVP EyeCare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.