Surgical Counselor

Evp-Eyecare; Arlington (TX); Presencial; USD 45.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Life Insurance

Short Term & Long-Term Disability

Employee Assistance Program

Paid holidays

Generous time off

Descripción de la vacante

EVP Eyecare seeks a Surgical Counselor to educate patients on cataract and LASIK options and guide them through the surgical day, including scheduling, paperwork, and pre-certification steps.

You will discuss lens options, financing, and insurance with patients, collect co-pays, and collaborate with care teams to ensure smooth patient experiences across Texas and neighboring states.

Formación

• High school diploma or equivalent.
• At least two years in a medical office setting.
• Prior Surgical Counseling experience preferred.
• Previous sales background is required.
• Knowledge of insurance carrier policies and procedures.
• Strong communication and empathy with patients.
• Attention to detail and multi-tasking ability.
• Comfort with sales aspect of specialty lenses.

Responsabilidades

• Counsel and educate the patient about upcoming surgery and lens options.
• Set surgery dates and coordinate post-surgical appointments.
• Send paperwork to authorization specialist for eligibility and authorization.
• Confirm pre-certification from insurance carriers prior to procedure.
• Discuss implant options and self-pay financing options.
• Collect co-insurance or co-pays and manage refunds for cancelled surgeries.
• Prepare H&Ps and obtain necessary authorizations.
• Support ophthalmology staff and refer to Optometrists as needed.

Conocimientos

Surgical counseling

Sales experience

Patient communication

Attention to detail

Team player

Educación

High school diploma

Herramientas

EHR systems

Microsoft Word

Fax machines

Copier

Descripción del empleo

POSITION SUMMARYEVP Eyecare is a privately held, portfolio company of The Cortec Group. Based in Denver, Colorado, EVP owns and operates a super-regional network of eyecare practices and surgical centers that conduct business under premier brands in Colorado, Texas and Arizona. We believe that delivering on an outstanding patient experience starts with building an outstanding employee experience.Our mission is to improve people’s lives through better vision and outstanding patient experiences.Our Surgical Counselors are responsible for introducing and educating our patients on the cataract and LASIK surgery experience and are responsible for taking our patients through the process of preparing for the surgical day by coordinating scheduling, gathering needed documentation for pre-certification, providing patient education and knowledge of insurance carrier.ESSENTIAL DUTIES AND RESPONSIBILITIESThe essential functions include, but are not limited to the following:Counsel and educate the patient about their upcoming surgery and lens optionsSet surgery dates, including all post-surgical/treatment appointmentsSend necessary paperwork to authorization specialist for eligibility, benefits and authorizationConfirm pre-certification from insurance carriers received prior to procedureDiscuss implant options and self-pay fees including financing optionsCollect fees for specialty lensesCollect co-insurance or co-pays when applicableIssue refunds for cancelled surgeriesCreate H&P’sSend for Medical or Retinal clearance as necessaryObtain eyelid surgery authorizationsAnswer patient callsSend surgery operative notes, transfer of care letter, post-op form and post-op drop instructions to referring Optometrists (may be owned by Co-Man instead of Surgical Counselor)QA surgery chartsMINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)High school diploma or general education degree (GED).At least two years of work experience in a medical office setting.Prior Surgical Counseling experience preferred.Previous sales background is required.Knowledge of insurance carrier policies and proceduresUse of kindness, empathy and patience when dealing with our patient populationAttention to detailComfortable with sales aspect of specialty lensesAbility to multi-taskAbility to work as a team memberRequires skills in operating computers, EHR, word processing software, fax machines and copier machines.Cooperates and effectively communicates with all staff members and physicians about patient matters.Word processing software, Microsoft Word.Bilingual in Spanish preferredKnowledge of basic eye care and hygienic methods and practices involving the treatment of the eye.Strong organizational and interpersonal skills including the ability to manage interactions with difficult people.Knowledge of medical terminology.Strong knowledge of pharmacy abbreviationsBENEFITSBenefits include Medical, Dental, Vision Discounts, 401(k) with company match, Life Insurance, Short Term & Long-Term Disability options, Employee Assistance Program, generous time off plans and company paid holidays.PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.NOTEThis job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.EVP EyeCare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.