Eye Care Store Leader: Elevate Experience & KPIs

EssilorLuxottica; Aiken (SC); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Bonus and/or commission plan

Employee discounts

Job summary

LensCrafters in Aiken, SC, part of EssilorLuxottica, is seeking a Store Manager to lead day-to-day operations and deliver exceptional customer service. You will coach staff, manage KPI-driven initiatives, and ensure smooth store performance across operations, inventory, and visual standards.

The role requires strong leadership, optical knowledge, and the ability to hire and develop a high-performing team in a fast-paced retail setting.

Qualifications

• High School graduate or equivalent.
• 4+ years management/supervisory experience.
• Knowledge of operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management abilities.
• Knowledge of optical theory and merchandise.
• Strong communication and listening skills.
• Basic math and sales skills.
• Familiarity with cash registers, computers and calculators.
• Ability to manage time under deadlines.

Responsibilities

• Ensure the LensCrafters team delivers unsurpassed customer service.
• Provide training and coaching to the team using company programs.
• Analyze reporting and create action plans to improve store KPIs.
• Attract and hire highly engaged team members.
• Partner with the Doctor of Optometry to elevate customer experience and KPIs.
• Lead store operations, inventory, and visual tasks per guidelines.
• Ensure safety programs are implemented and maintained.

Skills

Management experience

Operations knowledge

Communication skills

Sales skills

Time management

Team building

Cash handling

Retail knowledge

Education

College degree or equivalent

State licensure / ABO (if applicable)

LensCrafters certifications (Inspector, QA)

Tools

Cash registers

Computers

Calculators

Job description

LensCrafters in Aiken, SC, part of EssilorLuxottica, is seeking a Store Manager to lead day-to-day operations and deliver exceptional customer service. You will coach staff, manage KPI-driven initiatives, and ensure smooth store performance across operations, inventory, and visual standards.

The role requires strong leadership, optical knowledge, and the ability to hire and develop a high-performing team in a fast-paced retail setting.