Eye Care Specialist: Optimize Exams & Patient Experience

Luxottica; Aurora (IL); On-site; USD 27,000 - 39,000; Full time

Job summary

LensCrafters is seeking an Optometric Technician to support patient care and assist the optometrist during eye examinations. You will greet patients, collect history, prepare exam rooms, and ensure smooth patient flow.

The role emphasizes accurate data entry in the CIAO system, inventory maintenance, and collaboration with retail staff to enhance the patient experience. A high school diploma and strong communication skills are required.

Qualifications

• High School graduate or equivalent.
• Minimum of one year strong customer service skills.
• Strong communicator and listener.
• Problem solving ability.
• Strong interpersonal skills.
• Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment.
• Ability to work autonomously.
• Knowledge of office environment.
• Strong basic math skills.

Responsibilities

• Greet patients promptly with a smile.
• Answer the telephone promptly in a friendly manner.
• Assist the optometrist during eye examinations and prep patient for exam.
• Review prescriptions and patient information with care; identify special needs.
• Maintain HIPAA-compliant patient records and documentation.
• Input patient data into the CIAO system accurately.
• Maintain inventory of supplies and contact lenses.
• Support retail as capacity and patient demand allows.

Skills

Strong communicator

Problem solving

Strong interpersonal skills

Autonomous work

Office environment knowledge

Strong basic math

Education

High School diploma or equivalent

Tools

CIAO system

Job description

LensCrafters is seeking an Optometric Technician to support patient care and assist the optometrist during eye examinations. You will greet patients, collect history, prepare exam rooms, and ensure smooth patient flow.

The role emphasizes accurate data entry in the CIAO system, inventory maintenance, and collaboration with retail staff to enhance the patient experience. A high school diploma and strong communication skills are required.