Eye Care Scheduler & Patient Experience Specialist

Comprehensive EyeCare Partners

Henderson (NV)

On-site

USD 45,847,000 - 48,712,000

Full time

34 hours ago

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Benefits offered by this job

Generous PTO

Medical, dental & vision benefits

Paid Holidays

Company paid life insurance

401(K)

Job summary

Comprehensive EyeCare Partners is seeking a Customer Service Representative to efficiently confirm, cancel, and reschedule medical appointments while delivering exceptional service. The role operates Monday through Friday, 8:30 AM to 5:00 PM, with hourly pay of $16–$17.

Responsibilities include handling calls, verifying information, and maintaining patient privacy in EMR systems. The ideal candidate has strong communication skills, at least one year of relevant experience, and proficiency with

Qualifications

One year customer service experience in call center, retail, or medical office.
Strong written and verbal communication with ability to interact across all levels.
Proficiency with Internet, intranet resources and MS Outlook.

Responsibilities

Answer incoming calls from patients and providers professionally.
Reschedule and cancel medical appointments accurately using scheduling software.
Verify patient demographics for accuracy and completeness.
Provide appointment prep details and location information.
Document interactions in the EMR system.
Follow up to confirm appointments and reminders.
Collaborate with team to resolve scheduling issues.
Maintain HIPAA confidentiality at all times.
Assist supervisor with other administrative tasks.