Customer Service Representative

Comprehensive EyeCare Partners; Henderson (NV); On-site; USD 45,847,000 - 48,712,000; Full time

Benefits offered by this job

Generous PTO

Medical, dental & vision benefits

Paid Holidays

Company paid life insurance

401(K)

Job summary

Comprehensive EyeCare Partners is seeking a Customer Service Representative to efficiently confirm, cancel, and reschedule medical appointments while delivering exceptional service. The role operates Monday through Friday, 8:30 AM to 5:00 PM, with hourly pay of $16–$17.

Responsibilities include handling calls, verifying information, and maintaining patient privacy in EMR systems. The ideal candidate has strong communication skills, at least one year of relevant experience, and proficiency with

Qualifications

• One year customer service experience in call center, retail, or medical office.
• Strong written and verbal communication with ability to interact across all levels.
• Proficiency with Internet, intranet resources and MS Outlook.

Responsibilities

• Answer incoming calls from patients and providers professionally.
• Reschedule and cancel medical appointments accurately using scheduling software.
• Verify patient demographics for accuracy and completeness.
• Provide appointment prep details and location information.
• Document interactions in the EMR system.
• Follow up to confirm appointments and reminders.
• Collaborate with team to resolve scheduling issues.
• Maintain HIPAA confidentiality at all times.
• Assist supervisor with other administrative tasks.

Skills

Strong communication

Customer service

One year experience

Attention to detail

Patient-centered

MS Outlook

Typing 35 WPM

Education

High school diploma or GED

Tools

Scheduling software

MS Outlook

Job description

Comprehensive EyeCare Partners is one of the nations largest vision care management service organization. CompEye is focused on providing best-in-class, full-spectrum practice management and administrative services to its affiliated physicians and practices in support of their mission to deliver clinical excellence. Our mission is to build nation’s preeminent eye care services company by partnering with world class physicians, driving superior clinical and surgical outcomes, and optimizing the patient experience.

Position Summary

As a Customer Service Representative, you will be responsible for efficiently confirming, cancelling and rescheduling medical appointments for patients while providing exceptional customer service.

Work Schedule: Monday to Friday, 8:30AM - 5:00PM

Hourly Rate: $16/hr - $17/hr

Roles And Responsibilities

• Answer incoming calls from patients and healthcare providers professionally and courteously.
• Reschedule and cancel medical appointments accurately and efficiently using our scheduling software.
• Verify patient demographics information to ensure accuracy and completeness.
• Provide patients with necessary information regarding appointment preparation, location, and any special instructions.
• Document all patient interactions and appointment details accurately in the electronic medical records system.
• Follow up with patients to confirm appointments and remind them of upcoming visits as needed.
• Collaborate with other call center team members to address patient inquiries and resolve scheduling issues.
• Adhere to all HIPAA regulations and always maintain patient confidentiality.
• Assist in other administrative tasks and projects assigned by the supervisor.

Experience Requirements

• Strong written and verbal communication skills, with the capacity to engage effectively with individuals across all organizational tiers, including executive leadership.
• One year Customer Service experience in either call center, retail, or medical office.
• Attention to detail
• Outstanding customer service aptitude.
• Dedication to a patient-centered approach, delivering exceptional patient care
• Proficiency in use of Internet, Intranet resources and MS Outlook
• Proficient typing speed and accuracy (35 WPM)

Education Requirements

• High school diploma or GED preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is primarily required to sit for extended periods, use hands for typing and operating computer equipment, and talk or hear while communicating with callers. The employee may occasionally be required to stand or walk within the call center environment. The employee must have the ability to maintain focus and concentrate on tasks amidst potential distractions. Specific vision abilities required by this job include close vision for reading and distance vision for viewing computer screens. The physical demands of this position typically involve minimal lifting or carrying of objects, not exceeding 10 pounds.

Benefits

• Generous Paid Time Off
• Medical, dental and vision benefits
• Paid Holidays
• Company paid life insurance
• 401(K)
• On-going education available including certification reimbursement
• Discount Programs Including Vision discounts on products and services