Eye Care Practice Leader

AEG Vision; Gaithersburg (MD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, vision, life, STD, &L

LTD benefits

Employee vision discount program

HSA/FSA

Paid time off

Paid holidays

Job summary

AEG Vision seeks a dedicated Practice Manager to inspire and develop the clinic team, deliver exceptional patient care, and drive meaningful business results. You will lead daily operations, manage staffing and workflow, and partner with Optometrists to optimize exam flow and service offerings.

You will coach staff, support onboarding, monitor performance, and ensure compliance with policy while promoting continuous learning and a high-standard patient experience across the practice.

Qualifications

• Minimum of 3+ years of leadership experience in optical, healthcare, retail, hospitality, or a comparable service environment.
• High school diploma or equivalent.
• Eyecare or optical practice leadership experience preferred.
• Optical technical knowledge or comparable healthcare, retail, or service leadership experience required.
• Optician certification preferred.

Responsibilities

• Lead daily practice operations, patient flow, staffing, scheduling, labor planning, service execution, and operational consistency across the practice.
• Serve as the primary on-site floor leader by supporting team alignment, patient needs, service recovery, and real-time operational priorities throughout the day.
• Establish clear expectations for practice staff and ensure team members understand daily priorities, role responsibilities, patient care standards, and performance goals.
• Partner with the Optometrist to support exam flow, clinical support expectations, required medical services, patient handoffs, team readiness, and evolving service offerings.
• Lead, coach, develop, recognize, and hold practice team members accountable for performance, patient care standards, service behaviors, and role expectations.
• Support new hire development, ongoing training, company initiatives, technology updates, process changes, and practice-level learning needs.
• Reinforce exceptional patient service behaviors that support trust, clear communication, timely follow-up, and a smooth patient experience.
• Monitor patient feedback, service trends, communication gaps, remake opportunities, and operational barriers that may impact patient experience or business performance.
• Review daily, weekly, and monthly results to identify performance trends, gaps, risks, and opportunities.
• Partner with the District Manager to support sales, margin, payroll, profitability, patient experience, operational goals, and practice growth.
• Communicate key business priorities to the practice team in a way that connects results to behavior, patient care, and operational execution.
• Use reports, observations, and trend data to identify opportunities across patient access, optical service, staffing, payroll, patient experience, and operational efficiency.

Skills

Leadership

Staffing & scheduling

Operations management

Communication

Coaching

Problem solving

Analytical skills

Education

High school diploma

Management education preferred

Tools

Practice management software

Reporting tools

AI-enabled tools

Job description

AEG Vision seeks a dedicated Practice Manager to inspire and develop the clinic team, deliver exceptional patient care, and drive meaningful business results. You will lead daily operations, manage staffing and workflow, and partner with Optometrists to optimize exam flow and service offerings.

You will coach staff, support onboarding, monitor performance, and ensure compliance with policy while promoting continuous learning and a high-standard patient experience across the practice.