Eye Care: Patient Experience & Scheduling Coordinator

AEG Vision; Hampton (VA); Vor Ort; USD 36.000 - 52.000; Vollzeit

Benefits dieser Stelle

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Zusammenfassung

AEG Vision is seeking a Patient Care Coordinator to manage front desk operations and support patient flow across the care team. You will greet patients, schedule appointments, verify insurance, enter data in EMR, and ensure a high-quality patient experience.

Work on-site in Virginia and collaborate with clinicians, optometrists, and staff to optimize scheduling, reduce no-shows, and maintain confidentiality while delivering friendly, patient-centered service.

Qualifikationen

• High school diploma or equivalent.
• Basic computer literacy and ability to learn EMR.
• Strong organizational skills with attention to detail.
• Strong communication skills (verbal and written).
• Strong interpersonal skills and ability to work across teams.
• Ability to proactively identify issues and contribute to solutions.
• Maintain patient and practice confidentiality.

Aufgaben

• Greet patients, customers, and vendors; primary contact for patient interactions.
• Answer calls, respond to inquiries, manage emails professionally.
• Schedule appointments and optimize provider schedules; handle cancellations/reschedules.
• Execute appointment confirmations and reminders to reduce no-shows.
• Verify insurance eligibility and patient demographics in EMR.
• Enter and maintain complete patient information in EMR; ensure data accuracy.
• Maintain understanding of insurance plans; communicate coverage and patient financial responsibility.
• Prepare patient charts and documentation prior to visits.
• Record charges and payments in EMR; monitor balances and cash posting.
• Run reports to ensure charges are billed and up to date.
• Monitor daily patient flow and adjust schedules to minimize bottlenecks.
• Communicate wait times and next steps to patients.
• Coordinate with clinical and optical teams for smooth transitions.
• Support retention through follow-up and recalls for annual/necessary visits.
• Maintain organized, clean front office environment.
• Perform other duties as assigned by Practice Manager or Optometrist.

Kenntnisse

Organizational skills

Communication skills

Team collaboration

Attention to detail

Confidentiality

Problem-solving

Ausbildung

High school diploma or equivalent

Tools

EMR software

Jobbeschreibung

AEG Vision is seeking a Patient Care Coordinator to manage front desk operations and support patient flow across the care team. You will greet patients, schedule appointments, verify insurance, enter data in EMR, and ensure a high-quality patient experience.

Work on-site in Virginia and collaborate with clinicians, optometrists, and staff to optimize scheduling, reduce no-shows, and maintain confidentiality while delivering friendly, patient-centered service.