Patient Experience Coordinator

Vsp-Visio; Stockton (CA); On-site; USD 22,000 - 25,000; Full time

Job summary

VSP Vision seeks a Patient Coordinator for Brookside Optometric Group in Stockton, CA. The role focuses on welcoming patients, managing check-in/out, and ensuring smooth eye-care flow, while maintaining accurate records and confidential handling of information.

Responsibilities include coordinating appointments, communicating with patients, and supporting multiple departments. You will work onsite to deliver high-quality service in a fast-paced environment at a primary eye care practice.

Qualifications

• 1–2 years of administrative experience with at least one year providing administrative support.
• Demonstrated ability to perform multiple tasks in a fast-paced environment.
• Working knowledge of MS Office package.
• Excellent verbal and written communication to document patient situations.

Responsibilities

• Provide high-quality patient experience by welcoming patients and managing check-in/out.
• Document patient information, update records, and collect patient payments.
• Answer and triage patient inquiries via phone, email, and fax.
• Maintain patient records for security and confidentiality.
• Coordinate scheduling to maintain patient flow and prepare charts.
• Perform confidential admin tasks such as reports and information transmission.
• Keep front desk organized and handle special projects as assigned.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Interpersonal skills

Problem-solving

Discretion

Attention to detail

Tools

MS Office

Job description

VSP Vision seeks a Patient Coordinator for Brookside Optometric Group in Stockton, CA. The role focuses on welcoming patients, managing check-in/out, and ensuring smooth eye-care flow, while maintaining accurate records and confidential handling of information.

Responsibilities include coordinating appointments, communicating with patients, and supporting multiple departments. You will work onsite to deliver high-quality service in a fast-paced environment at a primary eye care practice.