Eye Care Experience Coordinator

EssilorLuxottica; Tucson (AZ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

EssilorLuxottica's Advanced Vision Care and Dry Eye practice in Tucson seeks an administrative professional to coordinate daily operations for doctors, visitors, and patients. You will ensure an excellent patient experience by linking the doctor and other practice functions seamlessly.

The role requires strong communication, 2+ years healthcare office experience, and a commitment to teamwork, confidentiality, and high-quality patient service. Weekend/Evening shifts may be required by location.

Qualifications

• Strong customer service and communication abilities are essential.
• Ability to solve problems and stay organized in a fast-paced healthcare setting.

Responsibilities

• Greets patients without delay.
• Promptly answers the telephone in a friendly and courteous manner.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
• Keeps patient appointments on schedule by notifying doctor/provider of patient arrival, reviewing service delivery against schedule, and reminding providers of delays.
• Facilitates reminder calls to patients for appointment confirmation and order pickup notification.
• Records and updates financial information, collects patient charges, and files, collects, and expedites third-party claims.
• Maintains business office inventory and equipment by checking stock, ordering supplies, and verifying receipt.
• Protects patients' rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.
• Determines medical and vision insurance eligibility in accordance with patients' current plan coverage.
• Ensures all office systems are maintained.
• Maintains a safe working environment for all team members and patients.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related tasks as needed.
• Works weekends and evenings in support of the business needs (varies by location).
• Adheres to attendance and daily time keeping requirements.
• Adheres to all company policies and procedures.
• Consistently maintains proper dress code.
• Performs other administrative responsibilities as assigned by Practice Manager or as business needs.

Skills

Customer service

Communication

Problem solving

Organization

Education

High School diploma or equivalent

Job description

EssilorLuxottica's Advanced Vision Care and Dry Eye practice in Tucson seeks an administrative professional to coordinate daily operations for doctors, visitors, and patients. You will ensure an excellent patient experience by linking the doctor and other practice functions seamlessly.

The role requires strong communication, 2+ years healthcare office experience, and a commitment to teamwork, confidentiality, and high-quality patient service. Weekend/Evening shifts may be required by location.