Eye Care Patient Experience Coordinator

AEG Vision; Glendale (AZ); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision in Glendale, AZ is seeking a Patient Care Coordinator to manage front desk operations, support patient flow, and coordinate across the care team for a smooth visit. You will greet patients, answer calls and emails, schedule appointments, verify insurance, enter patient data in the EMR, collect co-pays, and help maintain a welcoming, patient-centered environment.

The role requires a high school diploma or equivalent and basic computer skills, with strong organizational and

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional, and welcoming manner; serve as the primary point of contact for patient interactions.
• Answer telephone calls, respond to inquiries, and manage email or digital communications in a timely and professional manner.
• Schedule patient appointments while supporting provider schedule optimization, including managing cancellations, reschedules, and same-day fill opportunities.
• Execute appointment confirmation and reminder processes to reduce no-show rates and ensure patients are prepared for their visit.
• Verify insurance eligibility and patient demographics prior to appointments; accurately enter and maintain complete information in EMR.
• Maintain a clear understanding of insurance plans and effectively communicate coverage, benefits, and patient financial responsibility.
• Prepare patient charts and required documentation in advance of visits to support efficient patient flow.
• Collect and document all charges, co-pays, and payments into EMR; allocate balances appropriately and support claim preparation and submission.
• Run reports and review accounts to ensure all charges are billed, filed, and up to date.
• Monitor daily patient flow and provider schedules to identify bottlenecks, delays, or overlaps; communicate and adjust as needed to support efficient patient flow.
• Proactively communicate with patients regarding wait times, delays, and next steps to maintain a positive experience.
• Coordinate with clinical and optical teams to ensure smooth patient transitions and continuity of care throughout the visit.
• Support patient retention efforts through follow-up, recall, and reactivation outreach, including annual and medically necessary appointments.

Skills

Front desk operations

Customer service

Communication

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

EMR software

Job description

AEG Vision in Glendale, AZ is seeking a Patient Care Coordinator to manage front desk operations, support patient flow, and coordinate across the care team for a smooth visit. You will greet patients, answer calls and emails, schedule appointments, verify insurance, enter patient data in the EMR, collect co-pays, and help maintain a welcoming, patient-centered environment.

The role requires a high school diploma or equivalent and basic computer skills, with strong organizational and