Patient Experience & Care Coordinator

AEG Vision; Gig Harbor (WA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision in Gig Harbor, WA is seeking a Patient Care Coordinator to manage front desk operations, support patient flow, and optimize schedules across the care team.

You will greet patients, handle inquiries, verify insurance, enter demographics in EMR, and help ensure a smooth, patient-centered experience from check-in to checkout.

This role emphasizes proactive communication, attention to detail, confidentiality, and collaboration with clinicians to deliver high-quality care.

Qualifications

• High school diploma or equivalent required.
• Ability to learn EMR and practice management systems.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication with patients.
• Ability to work collaboratively across teams.
• Ability to manage multiple priorities in a fast-paced environment.
• Maintain patient and practice confidentiality.

Responsibilities

• Greet patients and serve as primary contact.
• Answer calls and manage emails professionally.
• Schedule appointments and optimize provider schedules.
• Confirm appointments and reduce no-shows.
• Verify insurance eligibility and enter demographics in EMR.
• Communicate coverage and patient financial responsibility.
• Prepare patient charts and documentation ahead of visits.
• Enter charges and process payments in EMR.
• Monitor patient flow and adjust schedules as needed.
• Coordinate with clinical teams for smooth transitions.
• Support patient retention through recall and follow-up.

Skills

Communication skills

Organizational skills

Team collaboration

Confidentiality

Problem-solving

Education

High school diploma or equivalent

Tools

EMR software

Job description

AEG Vision in Gig Harbor, WA is seeking a Patient Care Coordinator to manage front desk operations, support patient flow, and optimize schedules across the care team.

You will greet patients, handle inquiries, verify insurance, enter demographics in EMR, and help ensure a smooth, patient-centered experience from check-in to checkout.

This role emphasizes proactive communication, attention to detail, confidentiality, and collaboration with clinicians to deliver high-quality care.