Medical Front Desk Supervisor & Patient Experience Lead

EyeSouth Partners; Sugar Land (TX); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with Match

HSA/FSA

Telemedicine

PTO

Employee Discounts

Employee Assistance Program

Group Life/AD&D

Short Term Disability Insurance

Long Term Disability Insurance

Job summary

EyeSouth Partners seeks a Front Office Manager to oversee the day-to-day operations of the front desk, ensuring smooth patient flow and outstanding customer service. You will supervise staff, manage scheduling accuracy, and address escalated patient concerns while ensuring HIPAA compliance and collaboration with clinical teams.

Responsibilities include coordinating appointments, verifying insurance, handling payments, and training new front desk personnel.

Qualifications

• High School Diploma or equivalent is required.
• Minimum of 2 years medical office experience.
• Nextech/ICP experience strongly preferred.
• Strong reliability with good attendance and punctuality.
• Exercises sound judgment in responding to inquiries; knows when to route inquiries to the next level.

Responsibilities

• Coordinates administrative activities of front desk team.
• Coordinates patient flow between front desk and clinical operations.
• Oversees demographics collection accuracy and audits staff for retraining.
• Manages end-of-day closing, cash reconciliation, and posting issues.
• Coordinates and submits orders for office supplies.
• Monitors retail sales and product inventory.
• Maintains facility compliance standards and SOPs.
• Leads scheduling for daily needs and appointment rescheduling.
• Greet patients, verify appointments, collect documentation, and explain billing procedures.
• Maintains patient confidentiality and HIPAA compliance; handles paperwork.

Skills

Interpersonal skills

Communication

Attention to detail

Multitasking

Education

High School Diploma or equivalent

Tools

Nextech/ICP

Job description

EyeSouth Partners seeks a Front Office Manager to oversee the day-to-day operations of the front desk, ensuring smooth patient flow and outstanding customer service. You will supervise staff, manage scheduling accuracy, and address escalated patient concerns while ensuring HIPAA compliance and collaboration with clinical teams.

Responsibilities include coordinating appointments, verifying insurance, handling payments, and training new front desk personnel.