Front Desk & Patient Experience Specialist

EyeCare Partners LLC; Hueytown (AL); On-site; USD 32,000 - 46,000; Full time

Job summary

EyeCare Partners LLC is seeking a Front Office Specialist to be the first point of contact and uphold a world-class Total Patient Experience in a clinical setting. You will greet patients, answer phones, process check-ins/outs, verify insurance, collect payments, and support efficient office operations while ensuring HIPAA compliance and professional service.

This role requires strong organizational skills, proficiency with Microsoft Office, and a team-oriented attitude in a fast-paced eye care

Qualifications

• Minimum 1 year interacting with customers/patients or the equivalent education/experience
• Background check as required by state
• Proof of identity and right to work in the United States
• Previous ophthalmic experience strongly preferred (optional)

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Greet patients promptly with a smile and thank them when they leave.
• Answer phones (external and internal) and provide courteous service at all times.
• Exercise urgency with consideration to patient and doctor schedules.
• Double check insurance authorizations to ensure completion and accuracy of flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and communicate to maximize efficiency and service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and HIPAA requirements.
• Perform general office duties and cleaning as assigned by management

Skills

Customer service

Medical office experience

Ophthalmic experience

Identity/work eligibility

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

EyeCare Partners LLC is seeking a Front Office Specialist to be the first point of contact and uphold a world-class Total Patient Experience in a clinical setting. You will greet patients, answer phones, process check-ins/outs, verify insurance, collect payments, and support efficient office operations while ensuring HIPAA compliance and professional service.

This role requires strong organizational skills, proficiency with Microsoft Office, and a team-oriented attitude in a fast-paced eye care