Eye Care Front Desk & Patient Services Specialist

Ascend Vision; Winter Park (FL); Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

Ascend Vision in Winter Park, FL is seeking a full-time Patient Services Specialist/Front Desk to deliver exceptional patient care and a smooth check-in experience. You’ll greet patients, verify demographics, collect co-pays, schedule appointments, and coordinate with clinicians to support efficient clinic operations.

Candidates should have a High School diploma and preferably Certification as a Patient Services Specialist.

Formación

• High School diploma or equivalent.
• Certified Patient Services Specialist preferred.
• Experience in ophthalmology/medical front desk is a plus.
• Strong communication and customer service skills.

Responsabilidades

• Provides high level customer service in all interactions with internal and external customers.
• Provides direct, professional, and knowledgeable interactions with patients, providers, referral sources, and the clinical team.
• Answers telephone calls accurately and with exceptional customer service and ensures the caller’s needs are met and accurate information is obtained.
• Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax, and mail.
• Addresses concerns of patients, provides service recovery, and escalates issues as needed.
• Utilizes the operational guidelines for scheduling patient appointments.
• Completes reminder calls to patient for scheduled appointments, as needed.
• Obtains payment from each patient, including copayments, balance due and appropriately receipts all monies collected.
• Verifies, ensures eligibility, and registers patients by obtaining patient demographics and third-party coverage(s) at every encounter.
• Advises patient on physician referral and provides appropriates notes/updates to referring physician, as needed.
• Prioritizes and completes all work in an accurate, effective, and efficient manner.

Conocimientos

Customer service

Communication

Confidentiality

Microsoft Office

Team collaboration

Scheduling

Cash handling

Patient care

Educación

High School diploma

Certified Patient Services Specialist

Herramientas

Microsoft Office

Descripción del empleo

Ascend Vision in Winter Park, FL is seeking a full-time Patient Services Specialist/Front Desk to deliver exceptional patient care and a smooth check-in experience. You’ll greet patients, verify demographics, collect co-pays, schedule appointments, and coordinate with clinicians to support efficient clinic operations.

Candidates should have a High School diploma and preferably Certification as a Patient Services Specialist.