Patient Services Specialist/Front Desk

Ascendvision; Kissimmee (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare organization in Kissimmee is seeking a Patient Services Specialist to enhance patient experiences through exceptional customer service. The role involves coordinating patient registration, managing insurance verification, and ensuring confidentiality in patient care. Applicants should have a high school diploma and strong interpersonal skills. This full-time position emphasizes professionalism and patient-centered care, promoting a positive atmosphere for both patients and staff.

Qualifications

• Experience in customer service roles, preferably in healthcare.
• Ability to handle sensitive patient information with confidentiality.

Responsibilities

• Create a positive patient experience exceeding expectations.
• Coordinate patient registration activities including check-ins.
• Provide high level customer service in all interactions.
• Verify and register patients, ensuring accuracy of information.
• Collect payments and handle patient accounts efficiently.

Skills

Customer service

Effective communication

Confidentiality

Proficiency in Microsoft Office

Education

High School diploma or equivalent

Job description

Our mission is to provide quality, accessible and patient-centered eye care.

Consider joining Ascend Vision Partners and join a team that are focused on building a differentiated integrated eye care platform focused on superior patient care delivered through our network of optometrists and ophthalmologists. Team members are expected to exhibit a continuous behavior of professionalism, which includes but is not limited to, acting with integrity and accountability, support our clinicians in all aspects of patient care delivery, support a culture of respect, diversity and inclusion in our organization, and enhance the patient access to primary and specialty eye care.

Our vision is to create an admired healthcare company dedicated to delivering personalized eye care with outstanding patient outcomes.

Magruder Eye Institute has been serving Orange, Osceola, and Seminole Counties for over 60 years, and is proud to be the leading ophthalmic group in the community. We offer a full spectrum of medical and surgical treatments so that all options are available to our patients. Magruder Eye Institute is committed to the delivery of personalized eye care of the highest quality. Not only do we value our patients, but we are also passionate about our staff. Our amazing leadership team is committed to cultivating and maintaining an employee centric work environment where every employee has a voice and a platform to share their ideas and suggestions, are encouraged and incentivized to broaden their education and training and are invited to participate in the numerous employee activities offered monthly.

GENERAL SUMMARY

The Patient Services Specialist is responsible to create a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating and completing patient registration activities that include but are not limited to greet and check in patients, verifying demographic information, obtaining signatures on patient consents, capturing insurance cards, verifying authorization accuracy, collect co-pays and past due balances, working reschedule and recall lists, and balance end of day deposits.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provides high level customer service in all interactions with internal and external customers.
• Provides direct, professional, and knowledgeable interactions with patients, providers, referral sources, and the clinical team.
• Answers telephone calls accurately and with exceptional customer service and ensures the caller’s needs are met and accurate information is obtained.
• Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax, and mail.
• Addresses concerns of patients, provides service recovery, and escalates issues as needed.
• Utilizes the operational guidelines for scheduling patient appointments.
• Completes reminder calls to patient for scheduled appointments, as needed.
• Obtains payment from each patient, including copayments, balance due and appropriately receipts all monies collected.
• Verifies, ensures eligibility, and registers patients by obtaining patient demographics and third-party coverage(s) at every encounter.
• Advises patient on physician referral and provides appropriates notes/updates to referring physician, as needed.
• Prioritizes and completes all work in an accurate, effective, and efficient manner.

NON-ESSENTIAL DUTIES & RESPONSIBILITIES

• Maintains public areas (waiting rooms, restrooms and kitchen), as needed.
• Attends department meetings and completes trainings, as needed.
• Processes medical records requests; both incoming and outgoing

EDUCATION AND EXPERIENCE REQUIRED

• High School diploma or equivalent, required.

EDUCATION & EXPERIENCE PREFERRED

• N/A

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED

• N/A

LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED

• Certified Patient Services Specialist

CORE COMPETENCIES

• Ability to work effectively with internal and external customers.
• Excellent verbal and written communication skills, including listening.
• Proficient in Microsoft Office products.
• Ability to maintain confidentiality when dealing with sensitive information.

PHYSICAL ACTIVITY OF POSITION

• Talking. This position requires expressing or exchanging ideas through the spoken word. This position must participate in activities to convey detailed or essential verbal instructions to physicians, staff, and vendors accurately and succinctly.
• Hearing. This position is required to perceive sounds at normal speaking levels with or without correction, including the ability to receive detailed information through oral communication and make the discriminations in sound.
• Repetitive motion. This position requires substantial movements (motions) of the wrists, hands, and fingers while working on reports or the computer.
• Sedentary work. This position may need to occasionally exert up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects. The job consists primarily of sedentary work and involves sitting most of the time. Walking and standing are required only occasionally.
• Visual Requirements. This position is required to have close visual acuity (with or without correction) to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.
• Environmental Conditions. This position is not substantially exposed to adverse environmental conditions (such as in typical office work.)