Patient Experience Specialist - Eye Care Front Desk

EyeCare Partners LLC; Cary (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Full benefits

401k matching

PTO and holidays

Competitive pay

Maternity leave

Employee discounts

Job summary

EyeCare Partners LLC in Cary, NC is seeking a Front Office Specialist to be the first point of contact, setting the tone for a world-class Total Patient Experience and handling essential administrative tasks for a smooth patient check-in/out process.

The role emphasizes greeting patients, answering phones, verifying insurance, and supporting office operations while maintaining HIPAA compliance and a customer-focused approach.

Qualifications

• Experience in a medical office is preferred; optometry/ophthalmology background is highly valued.
• At least 1 year in a customer-facing role.
• Background check as required by state.
• Proof of identity and right to work in the United States required.

Responsibilities

• Greet patients and deliver a world-class Total Patient Experience.
• Answer phones and provide courteous service at all times.
• Verify insurance authorizations and ensure proper check-in/out procedures.

Skills

Medical office experience

Customer service

Identity verification

Education

High School Diploma or GED

Tools

MS Excel

MS Word

PowerPoint

Outlook

Job description

EyeCare Partners LLC in Cary, NC is seeking a Front Office Specialist to be the first point of contact, setting the tone for a world-class Total Patient Experience and handling essential administrative tasks for a smooth patient check-in/out process.

The role emphasizes greeting patients, answering phones, verifying insurance, and supporting office operations while maintaining HIPAA compliance and a customer-focused approach.