Eye Care Concierge & Scheduler

Vanderbilt Health; Nashville (TN); On-site; USD 36,000 - 52,000; Full time

Job summary

Vanderbilt Eye Institute is seeking an Associate Patient Service Specialist to provide service before, during, or after appointments with minimal guidance. You will help navigate patient flow, schedule multiple services, and coordinate with outside facilities to ensure orders are received and viewable before visits.

Responsibilities include registration management, patient communications via the portal, and routing decisions to support efficient and accurate scheduling.

Qualifications

• Experience in healthcare or patient service preferred.
• Strong communication and organizational skills required.
• Comfort with computer systems and patient portals essential.

Responsibilities

• Proficiently performs all Associate Patient Service Specialist responsibilities.
• Schedules appointments and procedures via clinical communication, work queues, and patient portal messages.
• Manages registration and patient work queues.
• Coordinates with patients and outside facilities to ensure pre-appointment orders are received and viewable.
• Communicates with patients through the patient portal using appropriate decision-making to route as needed.

Skills

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology

Appointment Scheduling

Education

High School Diploma or GED

Job description

Vanderbilt Eye Institute is seeking an Associate Patient Service Specialist to provide service before, during, or after appointments with minimal guidance. You will help navigate patient flow, schedule multiple services, and coordinate with outside facilities to ensure orders are received and viewable before visits.

Responsibilities include registration management, patient communications via the portal, and routing decisions to support efficient and accurate scheduling.