Vision Surgery Concierge & Scheduling Specialist

Eye Specialty Group; Memphis (TN); On-site; USD 24,796 - 38,572; Full time

Job summary

Eye Specialty Group in Memphis seeks a Surgery Scheduler (floater) to manage appointment flow, counsel patients on vision correction options, and coordinate pre/post-operative care. You will partner with physicians to educate patients, discuss risks and financing, and ensure accurate documentation through every step of the care continuum.

The role requires strong customer service, excellent communication, and proficiency with EHR systems.

Qualifications

• Experience in customer service and ophthalmic/optometric settings is preferred.
• Associates degree or equivalent; COA certification preferred.
• Proficient in reading, analyzing, and communicating clearly with patients and staff.

Responsibilities

• Implements internal marketing activities and tracks referrals.
• Completes counseling at exam, explains options, and coordinates financing.
• Schedules surgery and post-operative care; maintains patient communications.

Skills

Customer service

Verbal communication

Interpersonal skills

HIPAA compliance

Attention to detail

Multi-tasking

Scheduling

EHR software

Education

Associates Degree

Tools

EHR software

Job description

Eye Specialty Group in Memphis seeks a Surgery Scheduler (floater) to manage appointment flow, counsel patients on vision correction options, and coordinate pre/post-operative care. You will partner with physicians to educate patients, discuss risks and financing, and ensure accurate documentation through every step of the care continuum.

The role requires strong customer service, excellent communication, and proficiency with EHR systems.