Dermatology Patient Concierge & Scheduler

Vanderbilt University Medical Center; Franklin (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Wellness programs

Job summary

Vanderbilt Health is seeking a Dermatology Clerical assistant to support patients before, during, and after appointments. You will handle check-in/out, scheduling, referrals, pre-certifications, and coordination with outside facilities to ensure all documents are ready for review.

The role emphasizes strong customer service, accurate documentation, and efficient patient flow within a leading academic health system.

Qualifications

• Surgery Scheduling (Fundamental Awareness): The ability to coordinate and schedule surgeries within various computer systems in the hospital.
• Customer Service (Intermediate): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
• Patient Scheduling (Novice): The ability to coordinate and schedule patient appointments, surgeries and other office visits with various computer systems in the hospital or clinic.
• Patient Documentation (Novice): The ability to receive and record patient information.
• Medical Terminology & Documentation (Novice): The ability to comprehend medical terminology and documentation in an office, or surgical setting.

Responsibilities

• Check-in and check-out patients.
• Coordinate follow-up appointments or procedures.
• Schedule appointments, procedures or surgery.
• Provide positive first impressions utilizing customer service skills.
• Ensure referrals, pre-certs, clinical records and orders are ready for view before visits.

Skills

Customer Service

Surgery Scheduling

Patient Scheduling

Patient Documentation

Medical Terminology

Education

High School Diploma or GED

Job description

Vanderbilt Health is seeking a Dermatology Clerical assistant to support patients before, during, and after appointments. You will handle check-in/out, scheduling, referrals, pre-certifications, and coordination with outside facilities to ensure all documents are ready for review.

The role emphasizes strong customer service, accurate documentation, and efficient patient flow within a leading academic health system.