Eye Care Concierge & Medical Technician

Ion Vision; Utah; On-site; USD 21,000 - 30,000; Full time

Job summary

ION Vision in Utah is seeking a friendly, patient-focused front desk assistant to roll out the red carpet for every visitor. You will greet patients, manage check-in, schedule appointments, and support by answering calls, ensuring a warm, enjoyable experience.

The role involves preparing patients for eye exams, handling basic testing, processing contact lens orders, and assisting with insurance claims. If you bring excellent customer service and a positive, energetic vibe, you’ll fit right in

Qualifications

• Excellent customer service and interpersonal skills.
• Ability to adapt to a changing environment and handle multiple priorities.
• Strong problem-solving and brainstorming abilities.
• Positive attitude and team-oriented mindset.

Responsibilities

• Opens/closes office.
• Greets patients or others arriving for appointments.
• Obtains patient information, answers questions and provides assistance as appropriate.
• Supports by answering incoming calls, scheduling appointments and checking in patients for appointments.
• Performs preliminary testing for eye exams.
• Maintains, cleans and organizes the office.
• Processes contact lens orders (pricing/order documentation).
• Teaches new contact lens wearers how to insert, remove and care for contact lenses.
• Submits electronic vision insurance claims.

Skills

Customer service

Interpersonal skills

Adaptability

Multitasking

Communication

Tools

Practice management software

Electronic claims submission

Job description

ION Vision in Utah is seeking a friendly, patient-focused front desk assistant to roll out the red carpet for every visitor. You will greet patients, manage check-in, schedule appointments, and support by answering calls, ensuring a warm, enjoyable experience.

The role involves preparing patients for eye exams, handling basic testing, processing contact lens orders, and assisting with insurance claims. If you bring excellent customer service and a positive, energetic vibe, you’ll fit right in