Eye Care Front Desk Concierge – Patient Experience

EyeSouth Partners; Duluth (GA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k w/ Match

HSA/FSA

Telemedicine

Generous PTO Package

Employee Discounts and Perks

Employee Assistance Program

Group Life/AD&D

Short Term Disability Insurance

Long Term Disability Insurance

Job summary

Georgia Eye Partners is seeking a Front Desk Associate to greet patients, verify appointments, and manage the front office in a fast-paced ophthalmology clinic.

Responsibilities include insurance verification, data entry, scheduling, and customer service while upholding HIPAA standards and privacy rules. Prior medical office exposure is preferred; Nextech/ICP experience is a plus. This role emphasizes reliability and professionalism in a team setting.

Qualifications

• High School Diploma or equivalent experience required.
• Nextech/ICP experience strongly preferred.
• Minimum 1 year medical office experience preferred.
• Strong reliability with good attendance and punctuality.
• Excellent communication and data-entry accuracy.

Responsibilities

• Greet patients and verify appointment details.
• Handle check-in/out, calls, and emails.
• Verify insurance eligibility and collect co-pays.
• Enter data accurately in the practice management system.
• Maintain patient confidentiality and HIPAA compliance.
• Provide patient information and resolve issues.

Skills

Interpersonal skills

Communication skills

Attention to detail

Customer service

Multitasking

HIPAA compliance

Education

High School Diploma or equivalent

Tools

Nextech/ICP

Job description

Georgia Eye Partners is seeking a Front Desk Associate to greet patients, verify appointments, and manage the front office in a fast-paced ophthalmology clinic.

Responsibilities include insurance verification, data entry, scheduling, and customer service while upholding HIPAA standards and privacy rules. Prior medical office exposure is preferred; Nextech/ICP experience is a plus. This role emphasizes reliability and professionalism in a team setting.