Eye Care Concierge & Patient Experience Specialist (PT)

Visionworks of America, Inc.; Miami (FL); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Vision coverage

Paid parental leave

Bereavement leave

401 (k) Savings Plan

Paid time off

Milestone anniversary awards

Job summary

Visionworks of America, Inc. is seeking a part-time Visionworks Clinical Specialist (CS)/Optometric Assistant to be the welcoming face of our Exam Practice.

You will guide patients through the first steps of their eye care journey with empathy and clarity, ensuring their exam needs are met simply and boldly. You will perform preliminary testing, help transition patients to the OD, support the sales floor, and assist with daily store operations to enhance patient experience and prevent

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience.

Responsibilities

• Maintain complete and accurate patient records before conducing preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.

Skills

Customer service

Phone etiquette

In-store assistance

Education

High school diploma or GED

Job description

Visionworks of America, Inc. is seeking a part-time Visionworks Clinical Specialist (CS)/Optometric Assistant to be the welcoming face of our Exam Practice.

You will guide patients through the first steps of their eye care journey with empathy and clarity, ensuring their exam needs are met simply and boldly. You will perform preliminary testing, help transition patients to the OD, support the sales floor, and assist with daily store operations to enhance patient experience and prevent