Eye Care Concierge & Exam Support Specialist

VisionWorks; Horsham (PA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks is looking for a friendly Clinical Specialist (CS)/Optometric Assistant to be the face of our exam practice and guide patients through their eye care journey. You will handle preliminary testing, patient records, and coordination with the OD to ensure a smooth transition from exam to retail services.

This role emphasizes clear communication, customer service excellence, and collaboration with store teams to meet patient needs.

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience

Responsibilities

• Maintain complete and accurate patient records before conducting preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

Visionworks is looking for a friendly Clinical Specialist (CS)/Optometric Assistant to be the face of our exam practice and guide patients through their eye care journey. You will handle preliminary testing, patient records, and coordination with the OD to ensure a smooth transition from exam to retail services.

This role emphasizes clear communication, customer service excellence, and collaboration with store teams to meet patient needs.