Vision Care Concierge & Front Desk Specialist

VisionWorks; McGovern (PA); On-site; USD 18,000 - 24,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks is seeking a charismatic Clinical Specialist/Optometric Assistant to be the face of our Exam Practice, guiding patients through the first steps of eye care with a simple, human and bold approach. You will handle preliminary testing support and ensure a smooth patient journey in-store.

The role involves taking patient records, coordinating with the OD, and helping transition patients from exam to sales while assisting with store operations and customer interactions.

Qualifications

• Customer or patient experience preferred.

Responsibilities

• Maintain complete and accurate patient records before conducing preliminary testing
• Introduce patient to OD and provide OD with important patient information
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs

Skills

Customer service

Education

HS diploma or GED

Job description

Visionworks is seeking a charismatic Clinical Specialist/Optometric Assistant to be the face of our Exam Practice, guiding patients through the first steps of eye care with a simple, human and bold approach. You will handle preliminary testing support and ensure a smooth patient journey in-store.

The role involves taking patient records, coordinating with the OD, and helping transition patients from exam to sales while assisting with store operations and customer interactions.