Full-Time Receptionist / Medical Technician

Ion Vision; Utah; On-site; USD 21,000 - 30,000; Full time

Job summary

ION Vision in Utah is seeking a friendly, patient-focused front desk assistant to roll out the red carpet for every visitor. You will greet patients, manage check-in, schedule appointments, and support by answering calls, ensuring a warm, enjoyable experience.

The role involves preparing patients for eye exams, handling basic testing, processing contact lens orders, and assisting with insurance claims. If you bring excellent customer service and a positive, energetic vibe, you’ll fit right in

Qualifications

• Excellent customer service and interpersonal skills.
• Ability to adapt to a changing environment and handle multiple priorities.
• Strong problem-solving and brainstorming abilities.
• Positive attitude and team-oriented mindset.

Responsibilities

• Opens/closes office.
• Greets patients or others arriving for appointments.
• Obtains patient information, answers questions and provides assistance as appropriate.
• Supports by answering incoming calls, scheduling appointments and checking in patients for appointments.
• Performs preliminary testing for eye exams.
• Maintains, cleans and organizes the office.
• Processes contact lens orders (pricing/order documentation).
• Teaches new contact lens wearers how to insert, remove and care for contact lenses.
• Submits electronic vision insurance claims.

Skills

Customer service

Interpersonal skills

Adaptability

Multitasking

Communication

Tools

Practice management software

Electronic claims submission

Job description

At ION Vision, we are dedicated to giving our patients the highest quality of optometry care. Our goal is for our patients to leave our office with a memorable and enjoyable experience, which is why having welcoming and compassionate staff is our #1 priority. Our patients could go anywhere for an eye exam, but they don't.

We are searching for someone who will roll out the red carpet for our patients and bring their best to our team. We'll give you a hint... be YOU! It won't take long for you to feel the energy at our office and realize that we are not a doctor's office of robots. Laughter is an integral part of what sets this job apart.

Give us the opportunity to get to know YOU!

RESPONSIBILITIES

• Opens/closes office
• Greets patients or others arriving for appointments
• Obtains patient information, answers questions and provides assistance as appropriate
• Supports by answering incoming calls, scheduling appointments and checking in patients for appointments
• Performs preliminary testing for eye exams
• Maintains, cleans and organizes the office
• Processes contact lens orders (pricing/order documentation)
• Teaches new contact lens wearers how to insert, remove, clean and care for contact lenses
• Submits electronic vision insurance claims

Required Skills

• Excellent customer service skills and interpersonal skills
• Ability to adapt to a changing environment and handle multiple priorities
• Ability to identify problems and brainstorm solutions
• Must like snacks, treats, and food in general. We believe "food" is the 6th love language. :)