Eye Care Concierge & Lab Coordinator

Now Optics; Clovis (CA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company paid life insurance

Professional development opportunities

Paid time off

Job summary

A leading eye care provider in Clovis, CA, is looking for a customer-focused individual to join the team as a Doctor’s Technician. In this role, you'll provide exceptional service to patients, assist with clinical appointments, and support the retail team to ensure a seamless experience. Ideal candidates will have at least 2 years of customer service experience and a high school diploma. This position offers competitive benefits and opportunities for professional growth.

Qualifications

• 2+ years of experience delivering outstanding customer service.
• Skills to communicate effectively with a diverse group.
• Collaborative spirit and respectful relationships with team.

Responsibilities

• Greet patients and identify needs for a memorable experience.
• Schedule and confirm appointments, enter patient information.
• Assist with patient complaint resolution to meet expectations.
• Execute repairs and assemble lenses accurately.

Skills

Customer service

Active listening

Problem solving

Effective communication

Education

High school diploma or equivalent

Job description

A leading eye care provider in Clovis, CA, is looking for a customer-focused individual to join the team as a Doctor’s Technician. In this role, you'll provide exceptional service to patients, assist with clinical appointments, and support the retail team to ensure a seamless experience. Ideal candidates will have at least 2 years of customer service experience and a high school diploma. This position offers competitive benefits and opportunities for professional growth.