Eye Care Concierge & Lab Support

Now Optics; Palm Springs (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading optical retail brand is seeking an entry-level Doctor's Technician at their Palm Springs location. This role is focused on delivering exceptional customer service by assisting patients from their first touchpoint. Responsibilities include greeting customers, performing pre-tests, ensuring timely delivery of orders, and fostering strong partnerships between retail and clinical teams. Candidates should have customer service experience and a passion for patient satisfaction.

Qualifications

• 2+ years of experience delivering outstanding customer service to patients and/or customers.
• Skills necessary to communicate effectively with a diverse group of people.
• Collaborative spirit while building respectful relationships with team and patients.

Responsibilities

• Greet patients and customers as they enter the store and identify their needs.
• Schedule and confirm appointments; perform pre-tests and obtain medical history.
• Execute simple customer repairs and ensure timely delivery of eyeglasses.

Skills

Outstanding customer service

Effective communication

Active listening

Problem-solving

Multitasking

Education

High school diploma or equivalent

Job description

A leading optical retail brand is seeking an entry-level Doctor's Technician at their Palm Springs location. This role is focused on delivering exceptional customer service by assisting patients from their first touchpoint. Responsibilities include greeting customers, performing pre-tests, ensuring timely delivery of orders, and fostering strong partnerships between retail and clinical teams. Candidates should have customer service experience and a passion for patient satisfaction.