Patient Experience Eyecare Technician

Physicians Eyecare Group; Clovis (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and prescription drug coverage

Company paid life and short-term disability coverage

Free eyeglasses

Paid time off increasing with seniority

Professional development opportunities

Employee Assistance Program (EAP)

Competitive variable compensation opportunities

Job summary

Physicians Eyecare Group in Clovis, California, seeks a Doctor Technician to provide outstanding customer service and assist with clinical responsibilities. Candidates must have a high school diploma, and 1+ years of customer service experience, preferably in an optical setting. This role promotes teamwork, communication, and adherence to clinical goals. The position offers a flexible work environment with opportunities for growth and development, while ensuring patient confidentiality and compliance with all regulations.

Qualifications

• 1+ year experience in customer service.
• Ability to multitask and prioritize in a team.
• Strong communication skills with diverse groups.
• Optical experience is a plus.

Responsibilities

• Greet patients, identify needs, and facilitate exceptional experiences.
• Schedule and confirm appointments efficiently.
• Assist in patient complaint resolution.
• Maintain patient records in compliance with HIPAA.
• Communicate effectively with supervising PEG physician.

Skills

Customer service delivery

Multitasking

Effective communication

Familiarity with Microsoft Suite 365

Flexibility with business needs

Education

High School diploma or equivalent

Job description

Physicians Eyecare Group in Clovis, California, seeks a Doctor Technician to provide outstanding customer service and assist with clinical responsibilities. Candidates must have a high school diploma, and 1+ years of customer service experience, preferably in an optical setting. This role promotes teamwork, communication, and adherence to clinical goals. The position offers a flexible work environment with opportunities for growth and development, while ensuring patient confidentiality and compliance with all regulations.