Eye Care Call Center Specialist - Patient Scheduling

Comprehensive Eyecare Partners; Henderson (NV); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Generous Paid Time Off

Medical, dental and vision benefits

Paid Holidays

Company paid life insurance

401(K)

Paid mileage between practices

Education reimbursement

Vision discounts on products and خدمات

Résumé du poste

Comprehensive EyeCare Partners is seeking a Call Center Representative to support our local practice team in Henderson, NV. You will answer calls, schedule patients with the right physician and location, and ensure accurate entry of demographics and insurance information.

The role involves triaging calls, managing appointment changes, and routing inquiries about financial information, prescriptions, or surgery details.

Qualifications

• 1 year of experience in customer service or call center environments.
• Strong data entry and telephone skills.
• Organized with strong attention to detail.

Responsabilités

• Answer phones promptly and courteously.
• Schedule patients with the correct physician and location.
• Schedule, reschedule, and cancel appointments.
• Enter or update demographics and insurance information.
• Triage scheduling calls to ensure proper appointments.
• Transfer calls for financial information, prescriptions, or surgery details.
• Other duties as assigned.

Connaissances

1 year experience in customer service

Strong data entry

Telephone skills

Organized with attention to detail

Formation

High school diploma or GED

Description du poste

Comprehensive EyeCare Partners is seeking a Call Center Representative to support our local practice team in Henderson, NV. You will answer calls, schedule patients with the right physician and location, and ensure accurate entry of demographics and insurance information.

The role involves triaging calls, managing appointment changes, and routing inquiries about financial information, prescriptions, or surgery details.