Eye Care Call Center Specialist: Patient Scheduling

Comprehensive Eyecare Partners Group; Henderson (NV); Presencial; USD 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Generous Paid Time Off

Medical, dental and vision benefits

Paid Holidays

Company paid life insurance

401(K)

Paid mileage between practices during

On-going education including certif.

Vision discounts on products and or se

Resumo da oferta

Comprehensive EyeCare Partners is seeking an Entry Level Call Center Representative for our Henderson, NV location. The role supports the local practice team by handling patient calls, scheduling with the correct physician and location, and updating patient demographics and insurance information.

The position runs Monday through Friday from 8:30 AM to 5:00 PM. High school diploma or GED is preferred, with 1 year of customer service/call center experience recommended.

Qualificações

• 1-year experience in customer service and call center environment preferred.
• Strong data entry and telephone skills.
• Organized with strong attention to detail.
• Punctual and dependable.

Responsabilidades

• Answers phones promptly and courteously.
• Addresses patients concerns.
• Schedules patients with the correct physician and location to ensure top quality care to our patient.
• Schedules, reschedules, and cancels appointments as necessary.
• Accurately entering or updating all demographics and insurance information.
• Effectively triage scheduling calls to ensure appropriate scheduling.
• Transfer calls requesting financial information, prescription refills, or surgery information to proper avenues.
• Other duties as assigned.

Conhecimentos

Customer service

Data entry

Telephone skills

Attention to detail

Punctual and dependable

Formação académica

High school diploma or GED

Descrição da oferta de emprego

Comprehensive EyeCare Partners is seeking an Entry Level Call Center Representative for our Henderson, NV location. The role supports the local practice team by handling patient calls, scheduling with the correct physician and location, and updating patient demographics and insurance information.

The position runs Monday through Friday from 8:30 AM to 5:00 PM. High school diploma or GED is preferred, with 1 year of customer service/call center experience recommended.