Eye Care Call Center Specialist

Illinois Eye Center; Peoria (IL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Health insurance

Dental insurance

Group term life

Short-term disability

Uniform allowance

401k with match

Profit sharing

Job summary

Illinois Eye Center in Peoria, IL, seeks a friendly Call Center Associate to support patients as the first point of contact. Responsibilities include scheduling appointments, entering information into our system, and routing calls to appropriate staff.

The role is 40 hours weekly, with hours between 7 am and 5 pm and possible Saturday rotation. Ideal candidates hold a high school diploma, have at least two years in customer service, and prefer call center or patient scheduling experience.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years experience in customer service.
• Call Center or Patient Scheduling experience preferred.

Responsibilities

• Serve as the first point of contact for patients, answering calls in a courteous, professional manner.
• Schedule patient appointments and enter required information into the system accurately.
• Direct calls to the appropriate personnel and assist with rescheduling or cancellations.

Skills

Communication skills

Customer service

Data entry

Multitasking

Empathy

Attention to detail

Professional demeanor

Teamwork

Education

High school diploma or equivalent

Job description

Illinois Eye Center in Peoria, IL, seeks a friendly Call Center Associate to support patients as the first point of contact. Responsibilities include scheduling appointments, entering information into our system, and routing calls to appropriate staff.

The role is 40 hours weekly, with hours between 7 am and 5 pm and possible Saturday rotation. Ideal candidates hold a high school diploma, have at least two years in customer service, and prefer call center or patient scheduling experience.