Extension County Operations Support Specialist

NC State University; Burlington (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

NC State Extension in Alamance County seeks a Support Specialist to provide administrative and operational support to county Extension staff, handling file management, communications, program registrations, marketing activities, supply management, and financial processes.

You will collaborate with Extension staff and county leaders to deliver programs and services, uphold accuracy and confidentiality, maintain the office website and social media, and support events and outreach with strong

Qualifications

• Graduation from high school and two years office assistance and secretarial experience; or equivalent combination of training and experience.
• Proficient in Google Suite and Microsoft Office (Word, Excel, PowerPoint).
• Driver’s license required.

Responsibilities

• Provide excellent customer service to walk-in visitors and individuals contacting the office by telephone, email, or other communication methods, directing inquiries to the appropriate staff or resources.
• Maintain and organize electronic and physical files to ensure records are accurate, accessible, and properly managed.
• Review and distribute incoming mail, process outgoing mail, and coordinate mass mailings as needed.
• Maintain and update the county Extension website and social media accounts to support public awareness of programs, services, and upcoming events.
• Coordinate participant registrations for Extension programs and events using Eventbrite and other registration platforms as needed.
• Assist Extension Agents and volunteers with special projects, recurring program activities, promotional events, and marketing initiatives.

Job description

Extension County Operations Support Specialist

Position Information

Posting Number

Posting Number PG190909CE

Position Number

Position Number NC-00065164-1026

Position Type

Position Type NC Cooperative Extension

Department Information

Job City & State

Job City & State Burlington, NC

Department

Department Alamance County Extension

System Information

Working Title

Working Title Extension County Operations Support Specialist

Appointment

Appointment 12 Month Recurring

Job Type

Job Type Full-Time - Permanent

FTE

FTE 1.0

Position Information

Position Overview

N.C. Cooperative Extension in Alamance County is seeking a Support Specialist to provide administrative, customer service, and operational support to county Extension staff. This position supports the daily operations of the Extension office by assisting with file management, communications, program registrations, marketing activities, supply management, and financial processes.

The Support Specialist works collaboratively with Extension staff, colleagues within North Carolina Cooperative Extension ( NCCE ), and county leaders to support the delivery of Extension programs and services. Responsibilities are performed in accordance with NCCE’s philosophy, objectives, policies, and procedures, with an emphasis on accuracy, professionalism, and confidentiality.

Are you looking for a rewarding career that will let you give back to your community? NC State Extension extends research-based knowledge to all North Carolinians, helping them transform science into everyday solutions that improve their lives and grow our state. We are a model of excellence in non-formal, research-based education that advances agriculture, the environment, human health and well-being, youth and communities, while creating prosperity for all North Carolinians. Working for NC State Extension allows you to teach without being tied to a classroom or school bell.

North Carolina Cooperative Extension gives our residents easy access to the resources and expertise of NC State University and NC A&T State University. Through educational programs, publications, and events, Cooperative Extension field faculty deliver unbiased, research-based information to North Carolina residents.

Blending rich agricultural heritage with steady suburban growth, Alamance County attracts residents seeking an exceptional quality of life, an affordable cost of living, and strong educational opportunities anchored by Elon University. The county offers seamless access to key transit corridors, including I-40 and I-85, positioning it perfectly between the vibrant metropolitan hubs of Greensboro and the Research Triangle (Raleigh-Durham). Graham, the historic county seat, along with the bustling city of Burlington, showcases a captivating mix of small-town charm, historic downtown districts, and scenic countryside along the Haw River.

To learn more about Alamance County, visit www.alamancecountync.gov

Although our employees are based in county offices across North Carolina, they enjoy the same benefits of being part of the NC State University community.

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Other Duties and Responsibilities

Duties and Responsibilities

• Provide excellent customer service to walk-in visitors and individuals contacting the office by telephone, email, or other communication methods, directing inquiries to the appropriate staff or resources.
• Maintain and organize electronic and physical files to ensure records are accurate, accessible, and properly managed.
• Review and distribute incoming mail, process outgoing mail, and coordinate mass mailings as needed.
• Maintain and update the county Extension website and social media accounts to support public awareness of programs, services, and upcoming events.
• Coordinate participant registrations for Extension programs and events using Eventbrite and other registration platforms as needed.
• Assist Extension Agents and volunteers with special projects, recurring program activities, promotional events, and marketing initiatives.
• Monitor and maintain office and program supplies, coordinate inventory management, and assist with general building maintenance as assigned.
• Cross-train with the Administrative Assistant on office financial systems and procedures, including preparing deposits, processing invoices, and completing assigned tasks in Munis.
• Complete assigned responsibilities within established timeframes while maintaining a high degree of accuracy and attention to detail.

Other Work/Responsibilities

• Collaborate with Extension staff and colleagues to support office operations and ensure continuity of administrative services.
• Maintain professionalism and confidentiality when handling records, financial information, and communications with staff and the public.
• Assist with additional administrative and operational duties as assigned to support the needs of the Alamance County Extension office.

Requirements and Preferences

Work Schedule

Monday – Friday, 8:00 am – 5:00 pm, some evenings and weekends as required

Graduation from high school and two years office assistance and secretarial experience; or equivalent combination of training and experience.

Department Required Skills

• Proficient in Google Suite and Microsoft Office (Word, Excel, PowerPoint);
• Strong decision-making, analytical, and communication skills (verbal and written), and the ability to multitask and prioritize work;
• Ability to work independently and as a team member and have strong customer service skills;
• Ability to work with a broad clientele.

Preferred Years Experience, Skills, Training, Education

• The candidate should be detail-oriented and self-motivated and should be willing to complete assigned University training to advance in the position.
• At least two years of related office experience.
• Previous experience delivering high-quality customer service.
• Experience in web page management, desktop publishing, newsletter design and preparation is preferred.

Required License or Certification

Driver’s license required

Valid NC Driver's License required?

Valid NC Driver's License required? Yes

Commercial Driver's License Required?

Commercial Driver's License Required? No

Physical Required?

Physical Required? No

List any other medical/drug tests required

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks as well as county-required background checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Required Documents

• Resume
• Cover Letter
• Contact Information for References

Optional Documents

NC STATE UNIVERSITY, RALEIGH, NC 27695, PHONE: [phone]