Extension County Operations Support Specialist

North Carolina State University; Burlington (NC); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Flexible Spending Account

Retirement Programs

Disability Plans

Life Insurance

Paid Time Off and Other Leave

12 Holidays Each Year

Tuition and Academic Assistance

Childcare benefits

Wellness & Recreation Membership

Wellness Programs

Job summary

North Carolina State University’s Alamance County Extension office seeks a Support Specialist to provide administrative and operational support to staff. You will handle file management, communications, program registrations, marketing activities, supply management, and financial processes with a focus on accuracy and confidentiality.

Responsibilities include customer service, website updates, Eventbrite registrations, and assisting with special projects.

Qualifications

• High school diploma and two years office assistance or secretarial experience.
• Proficient in Google Suite and Microsoft Office.
• Strong decision-making, analytical, and communication skills.
• Ability to multitask and prioritize work.

Responsibilities

• Provide excellent customer service to walk-in visitors and those contacting the office by phone, email, or other methods.
• Maintain and organize electronic and physical files; ensure records are accurate and accessible.
• Process incoming/outgoing mail and coordinate mass mailings as needed.
• Update county Extension website and social media to promote programs and events.
• Coordinate participant registrations for Extension programs using Eventbrite and other platforms.
• Assist Extension Agents and volunteers with projects, events, and marketing initiatives.
• Monitor and maintain office supplies; assist with inventory and building maintenance.
• Cross-train with Administrative Assistant on Munis and financial processes.

Skills

Google Suite

Microsoft Office

Customer service

Communication skills

Multitasking

Education

High school diploma or equivalent

Two years office assistant experience

Tools

Eventbrite

Munis

Job description

Position Overview

N.C. Cooperative Extension in Alamance County is seeking a Support Specialist to provide administrative, customer service, and operational support to county Extension staff. This position supports the daily operations of the Extension office by assisting with file management, communications, program registrations, marketing activities, supply management, and financial processes.

The Support Specialist works collaboratively with Extension staff, colleagues within North Carolina Cooperative Extension (NCCE), and county leaders to support the delivery of Extension programs and services. Responsibilities are performed in accordance with NCCE's philosophy, objectives, policies, and procedures, with an emphasis on accuracy, professionalism, and confidentiality.

Primary Function of Organizational Unit

Are you looking for a rewarding career that will let you give back to your community? NC State Extension extends research-based knowledge to all North Carolinians, helping them transform science into everyday solutions that improve their lives and grow our state. We are a model of excellence in non-formal, research-based education that advances agriculture, the environment, human health and well-being, youth and communities, while creating prosperity for all North Carolinians. Working for NC State Extension allows you to teach without being tied to a classroom or school bell.

North Carolina Cooperative Extension gives our residents easy access to the resources and expertise of NC State University and NC A&T State University. Through educational programs, publications, and events, Cooperative Extension field faculty deliver unbiased, research-based information to North Carolina residents.

Blending rich agricultural heritage with steady suburban growth, Alamance County attracts residents seeking an exceptional quality of life, an affordable cost of living, and strong educational opportunities anchored by Elon University. The county offers seamless access to key transit corridors, including I-40 and I-85, positioning it perfectly between the vibrant metropolitan hubs of Greensboro and the Research Triangle (Raleigh-Durham). Graham, the historic county seat, along with the bustling city of Burlington, showcases a captivating mix of small-town charm, historic downtown districts, and scenic countryside along the Haw River.

To learn more about Alamance County, visit www.alamancecountync.gov

Wolfpack Perks and Benefits

What we offer:

• Medical, Dental, and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• And so much more!

Attain Work-life balance with our Childcarebenefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Other Duties and Responsibilities

• Provide excellent customer service to walk-in visitors and individuals contacting the office by telephone, email, or other communication methods, directing inquiries to the appropriate staff or resources.
• Maintain and organize electronic and physical files to ensure records are accurate, accessible, and properly managed.
• Review and distribute incoming mail, process outgoing mail, and coordinate mass mailings as needed.
• Maintain and update the county Extension website and social media accounts to support public awareness of programs, services, and upcoming events.
• Coordinate participant registrations for Extension programs and events using Eventbrite and other registration platforms as needed.
• Assist Extension Agents and volunteers with special projects, recurring program activities, promotional events, and marketing initiatives.
• Monitor and maintain office and program supplies, coordinate inventory management, and assist with general building maintenance as assigned.
• Cross-train with the Administrative Assistant on office financial systems and procedures, including preparing deposits, processing invoices, and completing assigned tasks in Munis.
• Complete assigned responsibilities within established timeframes while maintaining a high degree of accuracy and attention to detail.

Other Work/Responsibilities

• Collaborate with Extension staff and colleagues to support office operations and ensure continuity of administrative services.
• Maintain professionalism and confidentiality when handling records, financial information, and communications with staff and the public.
• Assist with additional administrative and operational duties as assigned to support the needs of the Alamance County Extension office.

Supervisory

Number of Permanent Employees this Position Supervises: N/A

Percent of Time Spent: N/A

Requirements and Preferences

• Work Schedule: Monday - Friday, 8:00 am - 5:00 pm, some evenings and weekends as required
• Minimum Experience/Education: Graduation from high school and two years office assistance and secretarial experience; or equivalent combination of training and experience.
• Department Required Skills:
  • Proficient in Google Suite and Microsoft Office (Word, Excel, PowerPoint);
  • Strong decision-making, analytical, and communication skills (verbal and written), and the ability to multitask and prioritize work;
  • Ability to work independently and as a team member and have strong customer service skills;
  • Ability to work with a broad clientele.
• Preferred Years Experience, Skills, Training, Education:
  • The candidate should be detail-oriented and self-motivated and should be willing to complete assigned University training to advance in the position.
  • At least two years of related office experience.
  • Previous experience delivering high-quality customer service.
  • Experience in web page management, desktop publishing, newsletter design and preparation is preferred.
• Required License or Certification: Driver's license required
• Valid NC Driver's License required?: Yes
• Commercial Driver's License Required?: No
• Physical Required?: No

Recruitment Details

Anticipated Hiring Range: $32,562-$38,500

Recruitment Dates

Job Open Date: 10/16/2026

Applicant Information

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at [phone] or [e-mail].

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks as well as county-required background checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.