Express Service Team Lead — Mentor, Fast & Quality Care

Drivepreferred; Grand Rapids (MI); Hybride; USD 40 000 - 50 000; Plein temps

Résumé du poste

Toyota of Grand Rapids is seeking an Express Team Leader to guide our express service line in Grand Rapids, Michigan. You will lead a small team of technicians, set performance standards, and ensure fast, high-quality maintenance.

The ideal candidate has 2+ years in express technician roles, a proven ability to train and mentor staff, and a commitment to Toyota's service processes to keep wait times under one hour.

Qualifications

• 2+ years experience in express technician role.
• Proficient with Toyota maintenance processes.
• Able to lead a team to achieve under 1 hour wait time.
• Train, mentor and develop current and newly hired team members.

Responsabilités

• Lead and coordinate the express team to deliver fast, quality service.
• Set examples and drive adherence to Toyota processes and standards.
• Coach and mentor technicians to improve skills and performance.

Connaissances

Team leadership

Express maintenance

Lead by example

Mentoring

Outils

Automotive tools

Description du poste

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Express Team Leader

Full Time Toyota of Grand Rapids, Grand Rapids, MI, US

30+ days ago Requisition ID: 1091

Salary Range: $40,000.00 To $50,000.00 Annually

About the Role

Toyota of Grand Rapids is seeking an experienced express technician who takes pride in their work to lead our express team and provide an exceptional guest experience. If you are a natural leader of people looking to advance your career, this is the perfect home for you.

As the Express Team Leader, you will set the benchmark for your team, driving efficiency while shaping the careers of the next generation of automotive technicians.

Key Responsibilities

• Lead by Example: Model the professional behavior, work ethic, and standards expected of all express team members.
• Drive Production: Take responsibility for team throughput to consistently meet Toyota's commitment to an under 1-hour guest wait time.
• Maintain Quality: Ensure the express team strictly follows established Toyota processes to provide high-quality, consistent service.
• Develop Talent: Train, mentor, and coach current and newly hired team members to help them grow and advance.

Requirements

• 2+ years of experience in an express technician role.
• Own your own tools and possess the ability to perform general vehicle maintenance following Toyota's specific processes.
• Strong leadership skills with a passion for mentoring and developing others.
• Dedication to delivering an outstanding customer experience.
• 401(k) retirement plan with company match.
• Dental and vision insurance coverage.
• Clear pathways for career advancement and professional growth.
• A supportive, team-oriented shop environment.