Express Service Lead - Mentor Team to 1-Hour Wait Time

Preferred Chevrolet, Buick, GMC; Grand Rapids (MI); On-site; USD 40,000 - 50,000; Full time

Job summary

Toyota of Grand Rapids is seeking an Express Team Leader to oversee our express service team in Grand Rapids, MI. The role focuses on leading technicians, driving guest satisfaction, and maintaining Toyota service standards to keep wait times under an hour.

The ideal candidate will have 2+ years as an express technician, strong leadership skills, and a commitment to mentoring team members while delivering high-quality maintenance and repairs.

Qualifications

• 2+ years experience in express technician role.
• Ability to provide general vehicle maintenance following Toyota's processes.
• Train, mentor and develop current and newly hired team members.

Responsibilities

• Lead express team to ensure exceptional guest experience and timely service.
• Train, mentor and develop current and newly hired team members to maintain high standards.
• Ensure express team follows Toyota's processes and delivers quality, efficient service with a goal of under 1 hour wait time.

Skills

Team leadership

Express technician

Guest experience

Job description

Toyota of Grand Rapids is seeking an Express Team Leader to oversee our express service team in Grand Rapids, MI. The role focuses on leading technicians, driving guest satisfaction, and maintaining Toyota service standards to keep wait times under an hour.

The ideal candidate will have 2+ years as an express technician, strong leadership skills, and a commitment to mentoring team members while delivering high-quality maintenance and repairs.