Express Service Concierge - Guest Experience

Volvo-of-Seattle; Seattle (WA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Brand training

Employee vehicle discounts

Job summary

Volvo-of-Seattle in Seattle, WA is seeking an Express Service Advisor to manage the express lane. You will write up guest concerns quickly, capture mileage and service history, and set clear wait times and service scope, while maintaining a welcoming, hospitality-focused approach.

The role emphasizes transparent communication of inspection results, scheduling, and steady guest updates. A background in hospitality or guest-facing service is a strong plus, and express lane experience with Volvo

Qualifications

• Guest-facing service, hospitality, or retail experience preferred; prior service advisor or Volvo brand experience is a strong plus.
• Clear, calm communicator who stays organized when the lane is busy.
• Genuine care for the guest experience and respect in every interaction.
• Comfortable with DMS platforms or quick to learn them.
• Valid driver's license with a clean driving record.

Responsibilities

• Write up express service guests quickly and accurately, capturing concerns, mileage, and history.
• Communicate inspection results clearly and honestly, presenting recommendations transparently.
• Manage a fast-moving write-up queue and keep guests informed on status.
• Coordinate with express technicians to maintain throughput and schedule.
• Handle guest questions and minor escalations with a solution-first approach.
• Maintain accurate records in the DMS throughout every transaction.

Skills

Guest-facing service

Clear communication

Organized under pressure

Tools

DMS platforms

Job description

Volvo-of-Seattle in Seattle, WA is seeking an Express Service Advisor to manage the express lane. You will write up guest concerns quickly, capture mileage and service history, and set clear wait times and service scope, while maintaining a welcoming, hospitality-focused approach.

The role emphasizes transparent communication of inspection results, scheduling, and steady guest updates. A background in hospitality or guest-facing service is a strong plus, and express lane experience with Volvo